montana 3790 warranty denial

[bssifter]

Hello everyone, I am new to this forum and sadly I am here for help that I may need a lawyer for. I purchased a 64k 3790rd 2016 Montana and the factory and the dealer are not accepting responsibility for the problems they sold me. I videoed my walk though since I had a bad feeling about Folsom lake R.V. From the first time I was there even though there were employees milling about no one there was able to help whatsoever except the f&i person gave me a brochure. I have video and recorded phone calls with Jamie Cordero who I can only assume is the owner stating they would make this right by coming to my location to pick up my coach after I complained to Keystone. When that day came he had changed his mind assuming I would go away. Today after being without my trailer for about 6 weeks I got the same change of heart from Montana. After being told to go to a warranty center hours away by Keystone customer service they told the warranty center they had to get approval from the selling dealer. It's not likely they are going to be helpful in hanging themselves. My coach has no running water and about eight or ten less important problems like a bad dented reefer that cost 125. a month to run. My question is has anyone had a similar experience with a Keystone product or Folsom lake rv and how did it get resolved. I have also not been able to track down the right agency to complain to. bar and consumer affairs suggested I try dmv, please god no not the DMV !

[laknox]

Bakken lady wrote:
I am also a new owner, and not a troll. We purchased our 2016 Prime Time Sanibel after a year of research and deciding which model to buy. We gave our dealership 6 weeks to go thru and make sure all was good and no problems before picking it up. We were assured by our salesman and the finance person that there would be no problems in sending someone out to ND if there was an issue because we would be living FT in it, and once there, unable to be taken anywhere for service. Even paid $5K more for a 7 year bumper to bumper warranty. So on the way to ND the slide molding falls off. We get to the camp site and one slide would not go all the way out, hubby had to work back and forth until it finally went out. Air coming in from around all slides even though they are totally out. It rained and we got water in from two slides and our cargo area was soaked. The dealer tried to get someone out here from Forest River but nobody wanted to come out. Finally a RV Repairman came and told us the slide seals were wrong, two slides that dont move look like they had been worked on before, as screws were missing underneath, and the second living room slide stopped working while he was testing them. The Repairman pissed off the dealership warranty lady and she is now out of the picture. Parts were supposedly ordered and shipped from Forest River, but that was two weeks ago. Repairman says in another two weeks it will be too late to fix this year as snow is coming tomorrow night. He thinks maybe foam boards and mylar and tape may be our only solution until spring. Only one payment made, and too many tears. I do not want to freeze in the North Dakota Oil Fields. And he is the ONLY Rv repairman in over 200 miles and supposedly the Forest River Warranty repairman. And he keeps saying, this is why I dont like doing warranty repair. OH, he says he can order the parts and do the repair but we will have to pay him directly and attempt to get all the money from the manufacturer. They havent reimbursed me for his first trip yet and they were the ones that said to pay him and they would reimburse me.....Trust none.

All I can say is good luck. Start a new thread here and keep us posted.

Lyle

[Bakken_lady]

I am also a new owner, and not a troll. We purchased our 2016 Prime Time Sanibel after a year of research and deciding which model to buy. We gave our dealership 6 weeks to go thru and make sure all was good and no problems before picking it up. We were assured by our salesman and the finance person that there would be no problems in sending someone out to ND if there was an issue because we would be living FT in it, and once there, unable to be taken anywhere for service. Even paid $5K more for a 7 year bumper to bumper warranty. So on the way to ND the slide molding falls off. We get to the camp site and one slide would not go all the way out, hubby had to work back and forth until it finally went out. Air coming in from around all slides even though they are totally out. It rained and we got water in from two slides and our cargo area was soaked. The dealer tried to get someone out here from Forest River but nobody wanted to come out. Finally a RV Repairman came and told us the slide seals were wrong, two slides that dont move look like they had been worked on before, as screws were missing underneath, and the second living room slide stopped working while he was testing them. The Repairman pissed off the dealership warranty lady and she is now out of the picture. Parts were supposedly ordered and shipped from Forest River, but that was two weeks ago. Repairman says in another two weeks it will be too late to fix this year as snow is coming tomorrow night. He thinks maybe foam boards and mylar and tape may be our only solution until spring. Only one payment made, and too many tears. I do not want to freeze in the North Dakota Oil Fields. And he is the ONLY Rv repairman in over 200 miles and supposedly the Forest River Warranty repairman. And he keeps saying, this is why I dont like doing warranty repair. OH, he says he can order the parts and do the repair but we will have to pay him directly and attempt to get all the money from the manufacturer. They havent reimbursed me for his first trip yet and they were the ones that said to pay him and they would reimburse me.....Trust none.

[Carl_n_Susan]

Yup shepstone, there was a post which has disappeared. Created on 10/10 by a new member, who provided no personal info, it allegedly corroborated having unresolved problems with Keystone, Montana and the same dealer. You have to wonder what caused this person to join, find this posting and drop his tale of woe. I think I know and apparently so did a moderator.

[shepstone]

Something doesn't add up again,, like the last one there is no info as to the issues they are having.
I think the post I was responding to got removed!

[Carl_n_Susan]

As I wrote before, FLRV is one of the better dealers, particularly in after-market repair and support. There is *MUCH* more to this story. He wrote about his side; the other side's story provides a different context and significant omitted details.

[Curlida]

I just got my 2016 3711FL Montana back from warranty work. It was done at a camping world that I did not buy it from. Similar to your problem,some of the minor problems like a badly installed side aluminum side skirt ( rippled and coming out of trac) , bubbles in the roof and a couple of other minor problems Keystone would not fix. They said if it wasn't noted at the dealer then they wouldn't warrant it. The more serious, a slide out cable ready to break, awning coming out of the trac and the bedroom AC not working properly, they took care of. The AC problem was the fan fell off. I called Dometic first and they said have it fixed and call us if you have an issue getting it done. I did not.
So point is try contacting the manufacturer, I have on several occasions and got results. For instance,the dealer lost the back plate on the fireplace remote,I called the Manufacturer and they sent me a new remote,not questions. But the most important is to KILL THEM WITH KINDNESS. IT goes a lot further than threats. Also you could try emailing Keystone Owners but if a dented refridge (I'm assuming that is what reefer is in your email) is all,I would say they are going to consider it minor and not take care of it. I don't get the 125 a month to run? Also you could try the states department of Lemon laws, even though they may not have lemon laws for RVs they may offer to help, they did with my boat several years ago.

[NJRVer]

jdb7566 wrote:

bssifter wrote:
Hello everyone, I am new to this forum and sadly I am here for help that I may need a lawyer for. I purchased a 64k 3790rd 2016 Montana and the factory and the dealer are not accepting responsibility for the problems they sold me. I videoed my walk though since I had a bad feeling about Folsom lake R.V. From the first time I was there even though there were employees milling about no one there was able to help whatsoever except the f&i person gave me a brochure. I have video and recorded phone calls with Jamie Cordero who I can only assume is the owner stating they would make this right by coming to my location to pick up my coach after I complained to Keystone. When that day came he had changed his mind assuming I would go away. Today after being without my trailer for about 6 weeks I got the same change of heart from Montana. After being told to go to a warranty center hours away by Keystone customer service they told the warranty center they had to get approval from the selling dealer. It's not likely they are going to be helpful in hanging themselves. My coach has no running water and about eight or ten less important problems like a bad dented reefer that cost 125. a month to run. My question is has anyone had a similar experience with a Keystone product or Folsom lake rv and how did it get resolved. I have also not been able to track down the right agency to complain to. bar and consumer affairs suggested I try dmv, please god no not the DMV !

Why in the world would you spend that kind of money, at a place that wouldn't help you, that you had a bad feeling about? Sounds like you should have taken your business elsewhere.

Maybe they were following the advice of so many here....Buy local, support your local dealer, your local will take care of your problems, etc.

The more I read the forums here the more I believe to just find your best deal however far you feel like traveling for it.

[jdb7566]

bssifter wrote:
Hello everyone, I am new to this forum and sadly I am here for help that I may need a lawyer for. I purchased a 64k 3790rd 2016 Montana and the factory and the dealer are not accepting responsibility for the problems they sold me. I videoed my walk though since I had a bad feeling about Folsom lake R.V. From the first time I was there even though there were employees milling about no one there was able to help whatsoever except the f&i person gave me a brochure. I have video and recorded phone calls with Jamie Cordero who I can only assume is the owner stating they would make this right by coming to my location to pick up my coach after I complained to Keystone. When that day came he had changed his mind assuming I would go away. Today after being without my trailer for about 6 weeks I got the same change of heart from Montana. After being told to go to a warranty center hours away by Keystone customer service they told the warranty center they had to get approval from the selling dealer. It's not likely they are going to be helpful in hanging themselves. My coach has no running water and about eight or ten less important problems like a bad dented reefer that cost 125. a month to run. My question is has anyone had a similar experience with a Keystone product or Folsom lake rv and how did it get resolved. I have also not been able to track down the right agency to complain to. bar and consumer affairs suggested I try dmv, please god no not the DMV !

Why in the world would you spend that kind of money, at a place that wouldn't help you, that you had a bad feeling about? Sounds like you should have taken your business elsewhere.

[CarlT100]

Vulcanmars wrote:
Troll........

I agree.

[Vulcanmars]

Troll........

[topjimmy]

Hey what happened to bssifter????? have not seen him on the Montana Forum either with his "issues"......SHOCKER!!!!!:R

[ford_truck_guy]

Perhaps there is a competitor in the area... They have been know to stir the pot online...????

[Carl_n_Susan]

I know Folsom Lake RV very well and there has to be more to this story than what the OP wrote. They are one of the better vendors around.

[shepstone]

westernrvparkowner wrote:
(and I won't even speculate how you got video recordings, since that sounds pretty tin foil hat crazy)

:B