I just picked up my 28SGS from a dealer in Phoenix over the weekend. On the ride home, or when I extended the awning upon my return to Las Vegas, the awning began to separate from the trailer at the rear. The awning is now at least 2" away from the trailer at the end, and the screws that are supposed to attach it to the trailer have pulled completely out. I just emailed Keystone Customer Service asking where I can take it for service locally. I hope to hear back soon, and that this is a quick repair!