Question about special orders
Anyone here know how special orders work between dealers and the factory? Is it similar to the car industry where the factory gives a certain amount and scheduled allocations to the dealer, or is it f...
Forum Discussion
ToddD wrote:
Yes, it's pretty obvious "things have changed" in the industry regarding QC, however I am not naive to assume an RV will have same build standard and controls as a passenger car or truck.
And on top of that, RVs, like boats, have a limited operational season, meaning that any warranty work will have a double whammy vs a car.
I'm stacking the odds in my favor by allowing ample time for repair corrections to happen before the use season starts, regardless of the current state of the industry.
You may not have enough room for stacking odds and ample time may not be what you think it is for a whole host of reasons.
1- Every dealer, at least around here in PA, and most I read about here and other boards, has a permanent techs wanted shingle out.
2- I know of two local dealers whose service departments are booked out two months in advance, if not three.
3- Once they do get your unit in for warranty service they have to submit what amounts to a book report with pictures to the manufacturer, the info needs reviewed and approved, then once approved the dealer needs to order any required parts if they are factory only items. Then those need to be obtained and shipped to the dealer. The manufacturers use just in time inventory so there is a good chance they do not have the parts on the shelf. They will not pull parts from inventory if it could affect new unit production. That process can take weeks or months.
4- Every dealer I know of is overloaded with warranty work due to the shoddy shitt being pushed out factory doors in this current RV boom, and their techs spend more time prepping new units or conducting PDI's and turnovers than they spend repairing ones already sold. They already have your money, the new sale is more important.
5- Although a lot of BS exists on this and other boards, the multitude of current posts about wait times for warranty repairs are mostly true. Just drive by any storage lot that a dealer uses to store units in for service. Most people who buy in an area where the camping season is limited have the same idea. Get it in during the off season. that just compounds the service department backups.
Seeing you are from Philly, please tell me you did not order your unit from the idiots at Campers Inn?
