laknox wrote:
I would definitely forward the pictures of the failed tire as well as the one that's showing signs of failure, to BFG, "for their information in the interests of consumer safety". Mention that a tire professional at a national tire store confirmed what he was seeing on the unfailed tire exactly matches your tire failure. Don't ask for anything, but do mention that the new set of non-BFG tires as well as the repairs to the trailer cost $X.XX, again, for their information. Keep the old tires and let them know that you will keep them available for inspection "to improve consumer safety" at =your= convenience for a certain amount of time, after which you will dispose of them. Also send them the link to this thread. I do like your attitude and do appreciate you taking the time to be pretty informative without going off. Personally, I think I'd've simply filed an insurance claim and let =them= fight it out with the tire company while I went camping. :-)
Lyle
Kyle,
Just so you and everyone else understands, I used to be the guy that would get those sorts of letters/email/phone calls forwarded to me. The company I worked for would have handled the situation differently, but that's not what I want to point out.
What I want to point out is that sending an additional letter/email/phone call is pretty much useless in promoting consumer safety from the company's perspective. They are already aware of the situation and there was a response, and in their mind, the issue is settled.
Plus, that "tire professional" who looked at the tire and declared it had a defect? Well, from the company's perspective, he is an amateur and his opinion is not to be relied upon. The proof to that statement is that a professional would have named the defect (Yes, they have names and people in the know use those names.)
So bottomline, while it might make one feel better to forward the pictures, they will be recycled to the virtual circular file without ever being considered.
There are only 2 things that will do any good at this point:
1) Filing a report with NHTSA
2) Escalating the claim - either higher up the management chain or filing a claim in small claims court.
Charlie D. wrote:
Lyle-I like your thinking. I left the tire at the Firestone dealer but will go by tomorrow and pick it up.
Yes, be sure to do that until you are absolutely 100% sure you are done. That tire is your evidence.