I should be happy for you in Tenn getting your OUT OF WARRANTY FS 2500 WW repaired, cleaned and delivered. How are you related to Mark? (I'm guessing your his son-in-law?)
My NEW WW FS 2300 STILL UNDER WARRANTY for it's first year is sitting at the dealership where it has been for 4 months waiting on legitimate first year warranty work or even a return phone call from WW to the authorized dealer.
Maybe the reason they could never answer the phone calls from the dealership or from me was because they were too busy talking on the phone to you?
I'm angry now and feeling very ripped off that my legitimate warranty claims were ignored in favor of working on an out of warranty trailer.
I did lots of research before buying and felt I made a good choice and I don't feel that now.
I called and actually talked to Jamie after I read your posting and they are looking again at my pictures. (Maybe the operator felt I sounded like I should not be ignored anymore? I'm amazed that I actually got the phone answered!! That was a first!) Maybe I will hear from Jamie in a couple of hours? (hold breath or not?) It will take her, she said, a couple of hours to locate the person who has to make the decision on my trailer, not Jim who had the pictures last week, but now someone named Mac.
I may need you to call your father-in-law (Mark) on my behalf.