WW Repairs

[dedmiston]

As just about all of us have read here, certain models of WW trailers have defects that have resulted in a number of different problems. To one degree or another, this subject has come up on this forum and most of the posts have eventually been locked and/or deleted. The forum administration has decided to make a one-time exception and allow this thread in order to help our forum members get informed and hopefully get their trailers repaired.

IMPORTANT GROUND RULES:

• This thread is a one-off exception to the following forum rule:

  Posts are not allowed in which a local or state consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits.

  This exception applies to this one thread only. This rule will continue to be enforced in other threads. So keep the WW class action discussion in this thread, or your posts will be deleted.
  
  
• The following rule will still be enforced:

  You may post about problems you have with a product or organization, however the use of the forums to repeatedly attack them is strictly forbidden.

  In other words, no bashing allowed. This thread is for disseminating information, not venting your spleen. Flaming, trolling, bashing, etc. will not be permitted.
  
  
• Only general discussion of these problems and repairs are allowed. Specific questions about individual circumstances are not allowed ("my XYZ is bent, does this situation apply to me?").
  
  
• We all have brains. Please use them. Verify what you read here. I am wrong all the time. Please don't rely on me for any decisions you may choose to make. If you make a bad call, don't blame me, please.
  
  
• For the sake of full disclosure, I own a 2005 FS2600 and am having trouble with my trailer. I consider myself fairly objective, but that doesn't mean I don't ever have biases. In some recent cases where I could not be objective, I defered to Y-Guy and Admin to take the wheel. In this thread I will tell you what I've done and what my experiences have been.

Now, with that out of the way...

As most of you know, there has been a class action suit and Weekend Warrior is settling with the class. Here's a link to the Settlement Agreement: http://www.trailersettlement.com/sa.pdf. I won't go into the details of the settlement, because I don't want to be in the position of interpreting it or giving any legal clarification or advice. So if you're having trouble with your trailer, this is one possible avenue. Contact (866)459-6003 or visit www.trailersettlement.com for information about the class action settlement. They can tell you whether you qualify and where to go from there.

That's one option.

Without going into too many details, I discovered some problems with my trailer. After seeing pictures of some that were worse than mine, I decided I'd better do something before it got worse. However, I'm not a fan of class action suits. I've received too many checks for $10 in the mail to cover one class action or another. I didn't want to take the chance of having my trailer only partially fixed or having to personally pay a bunch of money for only half a fix. So I contacted Weekend Warrior directly and told them about my problems. Couldn't hurt, right?

Know what they said? "Let's make an appointment for you to bring it in and we'll fix it." :E

So yesterday I took my trailer down to beautiful Perris and dropped it off. I asked about the cost, and my service writer said they'd FIX IT. I watched him write up his sheet and he only filled in prices for the extra items I requested (fair 'nuf). Being the selfish guy I am, I took this bit of good news and high tailed it out of there counting myself a very lucky man. Sure, it would have been better if it hadn't broken in the first place. But the past can't be changed. I just want mine fixed.

After feeling fairly secure that I had MINE taken care of, I wanted to find out if I had just personally hit the jackpot or if this was the WW policy in these cases. So I contacted someone higher up at WW to find out if other people in this same situation could expect the same treatment. Here's what I was told:

Any customer who currently has an issue, we are standing behind [them]. If they have an issue that has not been resolved, we are directing them to contact us here, locally, or the dealership in their area.

We are standing behind our product. By that, I mean we are fixing anything that needs to be fixed as long as there are no apparent signs of abuse. If the consumer is, however, looking for any type of monetary compensation then we cannot directly assist them. They would then need to contact the (866)459-6003 number or visit www.trailersettlement.com.

There's your other option.

If you choose to contact Weekend Warrior directly for repairs, call (909)579-0353. The operator in Upland routes the calls to the appropriate repair facility in Perris (Superlite or Normal).

[revtech100]

dkipz wrote:
If you could take as many pics as you can of all of the additional welding that was done (I know you just posted the support for the spring hangers, but any additional outrigger/tongue pictures will help - I have the class action diagrams, but no live pictures - especially for the same model trailer that I have! :)) Thanks!
Dan

How do we get a copy of the diagrams? I'd like to do these upgrades to mine. It has the outriggers but not the boxed spring hangers or cross bracing between the hanger supports. What was done to the tounge?

Thanks

Dale

[Joe_Friday]

We went to Giant RV today and I was talking to a service guy about my recall letter regarding the lights for my 06 Weekend Warrior I asked him what if weekend Warrior never open's back up how do I get my lights fixed he said I could get them done for $180 and that he did not see Weekend Warrior opening back up.Why should I have to pay are anyone else for work done I bought my trailer from Giant RV not Weekend Warrior is there anything we can do to hold the people we bought are RV'S from responsible.

[dkipz]

If you could take as many pics as you can of all of the additional welding that was done (I know you just posted the support for the spring hangers, but any additional outrigger/tongue pictures will help - I have the class action diagrams, but no live pictures - especially for the same model trailer that I have! :)) Thanks!
Dan

[jcramin]

vspec wrote:
Did they do anything with the tongue of the trailer? Thats where my buddy has had the biggest problem. Its tweaked and the front corners of the trailer have split open allowing water to get in. Thanks for the pics.

I got my trailer delivered back to my house a week before WW closed the doors. They did all the above work that you see in those pics on my trailer too and they did the fix on the tongue also, even though I had the thicker tongue already.

They also resealed my roof corners and my front cap and my front roof vents.

I will also add they cleaned my trailer inside and out.

J

[vspec]

Did they do anything with the tongue of the trailer? Thats where my buddy has had the biggest problem. Its tweaked and the front corners of the trailer have split open allowing water to get in. Thanks for the pics.

[navajochief]

Thanks for the update. I posted my question before I could read the whole thread. Which brings me to another question for everyone. Can anyone help me or have information on anybody doing the prophylactic fix on their own and where it is being done? Would appreciate any input or guidance. Thank you.

[beemerphile1]

Navajochief

Read here

and here.

[navajochief]

I called WW today to schedule my prophylactic fix and was told I would have to get the fix done myself. The operator told me WW is closing their doors soon. They no longer have a service dept or warranty department. Has anyone been told this? Is there any truth WW is going out of business? For those of us on the fringes experiencing issues with our trailers any information to shed light on the subject would be nice.

[Racorman]

vspec wrote:
Yes, please post some pictures. I have a buddy with the same trailer and it looks like we will be doing the mods ourselves. Any pictures would be very very helpful. Thanks in advance !!!!!

Here they are..... this is what WW did on mine for an upgrade. They put on 6 outriggers and ran channel iron from right side to left side across on all the spring hangers. They also (welded) boxed inside the spring hangers with steel plate.

[blownsub]

I will take pics in a day or so. I've never posted pics here but I'll give it a go. These are reallll simple mods and made a BIG difference in my coach.

Kent

[vspec]

Yes, please post some pictures. I have a buddy with the same trailer and it looks like we will be doing the mods ourselves. Any pictures would be very very helpful. Thanks in advance !!!!!

[dkipz]

<<>>

Yes, please! I have a great welder lined up to do this and the only info I have is the sketches from the class action suit that show the A frame reinforcement - nothing sbout the spring hangers. I've got no problem picking up some extra steel when I go to buy for him so I can get everything beefed. Thanks!
Dan

[Socalou]

The word out is Rage'n will by out WW....

[derwud]

blownsub wrote:
To all of those that have FS2300 & FS2500's frame twisting that did not get fixed. The bracing is very simple. Square tubing between all six spring hangers from side to side. Extra outriggers between wheels, and some extra bracing on all other outriggers. They even did the class action beef up on the tongue (not needed, I had the thicker tongue already). I just got back from a 300 mile roundtrip loaded to over 8k. This thing pulls soooo much better than before. All the extra stiffening helped more than one area. the trailer used to bounce badly at the tongue, no more. It tracks well also. the spring hangers were obviously flexing from side to side. I am very picky about how a trailer tows. These mods couldn't be more than $400.00 with the steel. i would highly recommend it on all these coaches '06 to '08. the '09's have these things done from the factory.

Pictures?

[blownsub]

blownsub wrote:

jcramin wrote:

blownsub wrote:

jcramin wrote:
Well I got my WW FS2500 back yesterday from the WW factory in Cali. They had a truck deliver it to my house and I have to say I am VERY VERY happy with work they did.

Sorry, didn't see this post when I posted above! OOPS!!!! Great news. I have spoken to Jamie and Jim several times in the past 2 weeks. They don't know if the company will survive but they have been very upfront with me concerning my questions and getting my coach back to me. Heres' hoping.....

Yep Ive been talking to Jamie, Jim and Mark about the company and my trailer. Mark even answers his own phone when he is at his desk. They where great people do deal with and made sure I got my trailer back when I needed it. All the work I needed done was done great.
Trailer was washed inside and out carpet cleaned and vacuumed and floors cleaned. I am very happy. My trailer is over 2 years old also, so I believe I was actually out of warranty

J

Hoorray!!!My coach arrived today at noon!. My floor is unbelieveable compared to original, just like the garages on the fivers!. Frame was braced underneath to keep the spring hangers from flexing, prophylactic fix to the tongue although not needed, roof completetly resealed, new bench seat that I damaged (I didn't ask for half of these things!) Fridge ran all the way from Cali to Galveston!!!...no problems!!! I have to say I was VERY skeptical that I would even see my coach again without a major brewhaha,..........butttttttttttt it's here and I'm impressed. I should also qualify this by saying it should have been like this from the begining. I had to do something unmentionable on this forum to achieve this response. But cheers to jim Goodwin & Jamie & owner Mark Warmouth......Thanks again for trying to bring this thing out of the mire and make it what it should be!!!!!!!!!!!!!!!!

Kent

To all of those that have FS2300 & FS2500's frame twisting that did not get fixed. The bracing is very simple. Square tubing between all six spring hangers from side to side. Extra outriggers between wheels, and some extra bracing on all other outriggers. They even did the class action beef up on the tongue (not needed, I had the thicker tongue already). I just got back from a 300 mile roundtrip loaded to over 8k. This thing pulls soooo much better than before. All the extra stiffening helped more than one area. the trailer used to bounce badly at the tongue, no more. It tracks well also. the spring hangers were obviously flexing from side to side. I am very picky about how a trailer tows. These mods couldn't be more than $400.00 with the steel. i would highly recommend it on all these coaches '06 to '08. the '09's have these things done from the factory.