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Just started Fulltiming, had to fix my first issue!

kyonu
Explorer
Explorer
Okay, so I have to share this. It was bugging me for the first two weeks we were in the RV, and I finally found the problem and got it replaced. Sorry about the pics if they are too big.

So, when I first got the RV, the first couple days weren't so bad. Everything was normal, and we were living large. And then after a few days, we felt "wet" or "moist" carpet in the bedroom, all around the bed. We thought at first it was just condensation and we needed a dehumidifier to solve this problem... Well, we were wrong.

I did some online browsing and after hours each day of searching, on the 7th of January, I found what might be the issue. I kept looking at something like water pump leaks, fresh tank leaks (since it's underneath the bed, and it was the bedroom carpet that was wet) and all the while it kept getting worse.

Here's what the carpet looked like (dark spots are all wet spots, pics are kinda big so linked to image) :

http://i.imgur.com/CeY3f0z.jpg
http://i.imgur.com/XhyITzE.jpg
http://i.imgur.com/NG6HOb8.jpg

My water pump (using pump at this time because I didn't yet have a heated hose, and needed water) was running every so often, maybe every 5 to 10 minutes, for about a second. Online searching revealed this is because there is a leak and it has to compensate for loss of pressure. I was fed up, so my final solution was checking the toilet. That was mentioned on some far away forum in a galaxy never seen, and it was a mere hint only one person ever said ever. So, low and behold, I go into the bathroom, and it being also wet (from the same source I imagined), I poked and prodded all around the can trying to find this thing. I couldn't get my head behind the toilet because it was right up against the wall, and it's a fairly thin bathroom.

So I took my phone out and scouted some pics behind the commode where the mechanical flush mechanism is. I found it was fairly wet, and here is what I saw:

http://i.imgur.com/FQUJLph.jpg

The rounded piece in top middle right by the spring was the twist mechanism which allowed the toilet pedal to recoil without breaking. Turns out, it was worn out enough to start dripping!

I tested my theory by holding my hand back there and flushing at the same time with my foot. As I released the flush, the water went back into the pressurized tube (to compensate for excess air), and water started dripping out! More than a "drip drop here and there", at least 10 to 15 drops in quick succession. A few more slow drops after that.

Now this may not sound like a huge issue, but consider this:

1. It's effing cold outside. Nights are consistently between 10 and 20 degrees (in Texas mind you), so typically not enough heat to evaporate the water
2. The lady and I want the humidifier on because it helps our skin (it really does, as we are both used to humid climates) so the water accumulation helps the problem.
3. This drip has been happening since we purchased the unit. It was there from the original owners (who deny it of course), and we could tell because it conforms to previous stains on the carpet *perfectly*. Easy investigation and common sense will tell you this was an ongoing problem, but I can't prove it.

With that in mind, I set out to fix it. I began tearing through the bathroom, piece by piece until I could get at the fixture. Here is my progression on said demolition:

http://i.imgur.com/EjpFBUN.jpg
http://i.imgur.com/LhPNNcH.jpg
http://i.imgur.com/Zofd9nz.jpg
http://i.imgur.com/EuPa0gb.jpg
http://i.imgur.com/M8Mi3Cq.jpg
http://i.imgur.com/6Kl6Qgl.jpg
http://i.imgur.com/UaKp32z.jpg

With everything out of the bathroom barring cords that were needed, I was able to get to the back of the porcelain throne.

When I looked, I was surprised at the damage. Here is what I saw:

http://i.imgur.com/1wJzJBL.jpg
http://i.imgur.com/3frGk14.jpg

I dunno where the old owners stayed, but from just looking at it you could tell the water pressure in the area was way too high, and they did not have a regulator. It was so strong it expanded and blew out the flow mechanism that attached itself to the rotating recoil device. This allowed water to get in and easily slip through the non-sealed plastic connection when the flusher pushed it downward.

As you might suggest, I was pissed. I called my dealer, they gave me a backhanded apology and said "we checked everything, must be new" and I KNEW they were lying, but again, no proof.

Emailed the inspector, and he said he checks for generic leaks, not hidden leaks (which this one was a part of). So no one checked this at all, and the a-hole owners gave it to the dealer full well knowing of this issue.

Luckily I purchased an extended warranty. The dealer (PPL motorhomes) said this was covered under warranty, and to take it to the nearest warranty service center. I live in Lubbock and they have a Camping World store here, which is awesome. I chatted with a lady online and they cover this, but she needed to get with someone for the cost and time projection of this. I would owe a $200 co-pay (warranty contract), but it would all be taken care of.

My big issue with this is thus:

1. I live here, and have nowhere else to go, so it can't be in the shop while they tear into it.
2. The water damage is extensive (I imagine, no moldy odors as of yet) and would have to take out most of the bedroom to replace. Again, we don't have time or places to go.
3. It would be $200 I just don't have coming off a holiday season, but this fix needed to be NOW. We were tired of waking up in a pond every day. This would also get us very sick if not taken care of.

So, I looked around, and on Wednesday night (very late mind you, after tearing apart the bathroom) I found a replacement part on Amazon for $25 + $4 overnight shipping. Not bad! Certainly a lot better than $200.

Well, come Friday night, Fedex still hasn't delivered. I am upset, but look on their website and it shipped out of Tennessee which is having weather problems and trucks are out of service. Understandable, but I needed a fix NOW. So I contacted Amazon to try and cancel the order and get a refund so I could buy the part locally, and Amazon (being as awesome as they are) refunded me in full with no questions asked and gave me a free month of Prime (extended, since I have Prime anyways)! That was awesome. On top of that, they didn't cancel the order since it was already on a truck.

Okay so Monday rolls around and I still don't have a part. I couldn't find it anywhere, and Amazon was the ONLY place. Now I'm getting antsy because I dunno if the part will arrive and if it doesn't I have to wait even LONGER.

Well, tonight the part came in! To my surprise even. I didn't have to order, AND I got it for free! That makes up for the delay, so I immediately got to work.

I take out the toilet again (had been using with a cup and towel to gather the water when we flush, so at least it would dry up in here) and began to work. Instructions were clear and common sense, so I was able to do it without really reading (take it apart, put it together the same way).

Here's the new stuff that came in:

http://i.imgur.com/schRtZk.jpg

Nice and shiny! Even included a new toilet seal for the bottom! (which I didn't need, but hey I'll save it in case I do need it!)

Here is the part that expanded. It looks horrible, and you can here excess water sloshing around inside, so I KNEW it was the problem child:

http://i.imgur.com/3gEt7Hf.jpg
http://i.imgur.com/jyMUrK4.jpg
http://i.imgur.com/hTj95Hy.jpg

It was really bad. But, fixable like everything else. There were no horrible smells thankfully, and you always gotta remember to turn off the water before doing ANYTHING in plumbing!

I made some progress shots of putting it back together again:

http://i.imgur.com/vDfoPhK.jpg
http://i.imgur.com/gzZ70dB.jpg
http://i.imgur.com/ca3zYh4.jpg
http://i.imgur.com/msOu8F5.jpg

And nice and clean!

http://i.imgur.com/sJeUo6C.jpg

Man, that was a hassle. But I'm chalking that up to experience and "it could have been worse!"

Thanks if you read this far. It is no longer leaking and now I can get back to more fun projects!
16 REPLIES 16

rmalik1
Explorer
Explorer
I think u did good.Just hoping water damage is not to bad!
2012 Cedar Creek 36RE w/ Level Up
B&W Turnover w/ 18k Companion Hitch
08 Ford 350 Lariat DW PSD Crew Cab Long Bed 4:30

allen8106
Explorer
Explorer
Looks to me like the part had been frozen which would have caused it to leak.
2010 Eagle Super Lite 315RLDS
2018 GMC Sierra 3500HD 6.6L Duramax

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ngreen
Explorer
Explorer
We have had this part go out on us so many times we carry a spare part that we were always able to get from a dealer that carry items for sale. But ours was usually so much water we noticed as soon as we flushed. we do now using pressure regulator but that seems to lower pressure so much - not much of shower pressure
Somewhere greener, somewhere warmer,Up in the mountains, down by the ocean,Where don't matter long as we're goin'

dockmasterdave
Explorer
Explorer
rjxj:"Looks like he did his part. Paid for overnight. Maybe he should get it for free? Who screwed up first? Amazon. Doesn't sound like he was out to create the criminal enterprise of a lifetime and rip Amazon.

I have had the same issue with Amazon a few times and with others. It's not all bad as it may help Amazon evaluate the situation and either stop offering it or find a way to ensure it doesn't happen.

if they say 2 days it should be 2 days not 4 and an or we are so sorry".



I thought I covered that.
Sometimes they do tell you not to bother shipping it back, as the return shipping cost would eliminate any potential profit anyway.
I didn't say the OP was a criminal. I asked for clarification and got it.
"Did the Co. say "don't bother shipping it back or paying for it"?
If they did, then congratulations on the free part".

OP "Amazon said to not bother shipping it back and that they would cover the cost. I have it in writing (since I went through chat). If they asked me to ship it back I would have".
2014 F 150 ecoboost
2008 Chrysler Aspen
09 Amerilite 21 (modified)
2013 Bendron 14' enclosed cargo
2011 4x8 open cargo

arhayes
Explorer
Explorer
+1 on checking if the pump runs regularly1

After owning our 5ver for about 45 days I noted the pump running from time to time. We had rarely needed to operate from our tank, but I'd thought it seemed to run regularly while we were travelling, so had not hooked to City Water to see if I could figure out the problem. Luckily I happened to get into the basement and noticed water on the floor in there. I had to remove the basement walls to get to the pump and discovered that the integral filter (which cheaply just snaps in place on our model) was loose and popped off on one side. It was allowing water to flow out onto the basement floor. Fortunately I was able to snap it back in place, test for function and leaks, and it has worked fine from then on.
Alan and Kathleen
2015 Grand Design Momentum 380TH (RVD2)
2014 F350 6.7L Diesel DRW (Stormtrooper)
2012 Honda Goldwing NAVI/ABS (Land Speeder)

CA_Traveler
Explorer III
Explorer III
Congratulations on your rig and new adventure!

You have learned a very valuable lesson. You did not do a good PDI or you would have seen the stains and water leak and acted on that. And I'm not talking about any dealer PDI but your own very lengthy and detailed PDI, hours or days if necessary. I hope you don't find additional missed items but be prepared.
2009 Holiday Rambler 42' Scepter with ISL 400 Cummins
750 Watts Solar Morningstar MPPT 60 Controller
2014 Grand Cherokee Overland

Bob

azrving
Explorer
Explorer
dockmasterdave wrote:
So, the Co. shipped your order, then you cancelled the order.
The order showed up anyway, because it had shipped before you cancelled it.
And that means the Co that shipped it to you, before you changed your mind should pay for your part?
Doesn't sound like a free part to me. Sounds like you ripped someone off and are happy about it.
Did the Co. say "don't bother shipping it back or paying for it"?
If they did, then congratulations on the free part.



"So, I looked around, and on Wednesday night (very late mind you, after tearing apart the bathroom) I found a replacement part on Amazon for $25 + $4 overnight shipping. Not bad! Certainly a lot better than $200."

Looks like he did his part. Paid for overnight. Maybe he should get it for free? Who screwed up first? Amazon. Doesn't sound like he was out to create the criminal enterprise of a lifetime and rip Amazon.

I have had the same issue with Amazon a few times and with others. It's not all bad as it may help Amazon evaluate the situation and either stop offering it or find a way to ensure it doesn't happen.

if they say 2 days it should be 2 days not 4 and an or we are so sorry.

azrving
Explorer
Explorer
You will find that this is just normal RV stuff. You have the right attitude and got in there and tackled it.

I see that you mentioned that you found info on line about the pump randomly kicking on. YES, I mention to people to pay attention to that issue. If the pump is randomly kicking on for just a second, it means the pressure has dropped and water has gone somewhere. At that point start looking for the leak. It's unlikely that a pipe is leaking in general. It's most likely to be the toilet or fitting etc. Make it part of your maintenance to look around your water heater, under sinks, in basement compartments etc for any tell tail signs of developing water leaks. You may see the beginning of slight lime deposits as drops of water develop yet they aren't bad enough t soak the floor.


I try to only run run off my pump and seldom connect to city water. I also try to keep the water pump shut off and always shut it off at night or when we leave. RV's are cheesy and it's very common to have fitting leaks.

If you upgrade the toilet you may like the Dometic 310 porcelain bowl high profile. I have had 2 and they seem to be pretty good.

In the same way that you experienced an indoor water leak realize that the same issue with water exists in an even worse way. YES, water leaking in from above. Go up on the roof and check every inch for any cracked Dicro, open seams etc. Do it every few months or so. If you have gone into a place with tight tree branches and think they dragged across your roof, get up there as soon as you set up and check for damage. Have some basic tools and sealers in case of damage. Some people keep a small roll of eternabond tape on hand.

I like the way you said everything was going well and you were LIVING BIG :). It's good to hear you are enjoying yourself. RV's are great but you have to keep up the battle to have everything under control. Good luck to you.

kyonu
Explorer
Explorer
dockmasterdave wrote:
So, the Co. shipped your order, then you cancelled the order.
The order showed up anyway, because it had shipped before you cancelled it.
And that means the Co that shipped it to you, before you changed your mind should pay for your part?
Doesn't sound like a free part to me. Sounds like you ripped someone off and are happy about it.
Did the Co. say "don't bother shipping it back or paying for it"?
If they did, then congratulations on the free part.


Amazon said to not bother shipping it back and that they would cover the cost. I have it in writing (since I went through chat). ๐Ÿ™‚ If they asked me to ship it back I would have.

dockmasterdave
Explorer
Explorer
So, the Co. shipped your order, then you cancelled the order.
The order showed up anyway, because it had shipped before you cancelled it.
And that means the Co that shipped it to you, before you changed your mind should pay for your part?
Doesn't sound like a free part to me. Sounds like you ripped someone off and are happy about it.
Did the Co. say "don't bother shipping it back or paying for it"?
If they did, then congratulations on the free part.
2014 F 150 ecoboost
2008 Chrysler Aspen
09 Amerilite 21 (modified)
2013 Bendron 14' enclosed cargo
2011 4x8 open cargo

kyonu
Explorer
Explorer
Sorry 'bout the pics guys! Now I know! ๐Ÿ˜› I just didn't want them stretching the heck out of the screen.

I might upgrade this toilet in the future, it seems to be very accident prone and parts keep failing.

But this was the only problem that happened at once! The rest of things happened because of the cold front (like my water inlet (plastic) expanding and cracking, creating a leak from the ice), or something I did myself.

For the water damage, I am still waiting on a quote from Camping World to see how much it would cost to fix it (I only pay 200, but I'll have to file a claim with the warranty), and how much time it would take. I agree the damage could be tremendous, especially since it was wet for two weeks. But again, since I live in this thing and have no alternative (family lives 3 hours away), I am hesitant in getting a repair like that done. Any advise there is welcome!

Teacher_s_Pet
Explorer
Explorer
In 10 years full timing with what appears to be the same Thetford toilet. We've had 3 leaks at the rear of the toilet:
  • The vacuum break failed
  • Supply hose from valve to vacuum break, hardened and would not seal with factory clamps
  • The valve same as yours.
Also the return spring has broken twice, never hurts to have extra parts around. At present I have a ball valve repair kit, 2 floor seals and a return spring as repair parts with us. I have changed all the clear plastic hoses which hardened and "yellowed" over time to braided vinyl hose
'06 Phaeton 40' QSH
'14 Ford Flex SEL AWD Toad
'04 R-Vision Trail-Lite 213
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Fulltimers since 2005, Where are we?
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gotsmart
Explorer
Explorer
kyonu wrote:
Okay, so I have to share this. It was bugging me for the first two weeks we were in the RV, and I finally found the problem and got it replaced. Sorry about the pics if they are too big.

So, when I first got the RV, the first couple days weren't so bad. Everything was normal, and we were living large. And then after a few days, we felt "wet" or "moist" carpet in the bedroom, all around the bed. We thought at first it was just condensation and we needed a dehumidifier to solve this problem... Well, we were wrong.

I did some online browsing and after hours each day of searching, on the 7th of January, I found what might be the issue. I kept looking at something like water pump leaks, fresh tank leaks (since it's underneath the bed, and it was the bedroom carpet that was wet) and all the while it kept getting worse.

Here's what the carpet looked like (dark spots are all wet spots, pics are kinda big so linked to image) :





My water pump (using pump at this time because I didn't yet have a heated hose, and needed water) was running every so often, maybe every 5 to 10 minutes, for about a second. Online searching revealed this is because there is a leak and it has to compensate for loss of pressure. I was fed up, so my final solution was checking the toilet. That was mentioned on some far away forum in a galaxy never seen, and it was a mere hint only one person ever said ever. So, low and behold, I go into the bathroom, and it being also wet (from the same source I imagined), I poked and prodded all around the can trying to find this thing. I couldn't get my head behind the toilet because it was right up against the wall, and it's a fairly thin bathroom.

So I took my phone out and scouted some pics behind the commode where the mechanical flush mechanism is. I found it was fairly wet, and here is what I saw:



The rounded piece in top middle right by the spring was the twist mechanism which allowed the toilet pedal to recoil without breaking. Turns out, it was worn out enough to start dripping!

I tested my theory by holding my hand back there and flushing at the same time with my foot. As I released the flush, the water went back into the pressurized tube (to compensate for excess air), and water started dripping out! More than a "drip drop here and there", at least 10 to 15 drops in quick succession. A few more slow drops after that.

Now this may not sound like a huge issue, but consider this:

1. It's effing cold outside. Nights are consistently between 10 and 20 degrees (in Texas mind you), so typically not enough heat to evaporate the water
2. The lady and I want the humidifier on because it helps our skin (it really does, as we are both used to humid climates) so the water accumulation helps the problem.
3. This drip has been happening since we purchased the unit. It was there from the original owners (who deny it of course), and we could tell because it conforms to previous stains on the carpet *perfectly*. Easy investigation and common sense will tell you this was an ongoing problem, but I can't prove it.

With that in mind, I set out to fix it. I began tearing through the bathroom, piece by piece until I could get at the fixture. Here is my progression on said demolition:









With everything out of the bathroom barring cords that were needed, I was able to get to the back of the porcelain throne.

When I looked, I was surprised at the damage. Here is what I saw:




I dunno where the old owners stayed, but from just looking at it you could tell the water pressure in the area was way too high, and they did not have a regulator. It was so strong it expanded and blew out the flow mechanism that attached itself to the rotating recoil device. This allowed water to get in and easily slip through the non-sealed plastic connection when the flusher pushed it downward.

As you might suggest, I was pissed. I called my dealer, they gave me a backhanded apology and said "we checked everything, must be new" and I KNEW they were lying, but again, no proof.

Emailed the inspector, and he said he checks for generic leaks, not hidden leaks (which this one was a part of). So no one checked this at all, and the a-hole owners gave it to the dealer full well knowing of this issue.

Luckily I purchased an extended warranty. The dealer (PPL motorhomes) said this was covered under warranty, and to take it to the nearest warranty service center. I live in Lubbock and they have a Camping World store here, which is awesome. I chatted with a lady online and they cover this, but she needed to get with someone for the cost and time projection of this. I would owe a $200 co-pay (warranty contract), but it would all be taken care of.

My big issue with this is thus:

1. I live here, and have nowhere else to go, so it can't be in the shop while they tear into it.
2. The water damage is extensive (I imagine, no moldy odors as of yet) and would have to take out most of the bedroom to replace. Again, we don't have time or places to go.
3. It would be $200 I just don't have coming off a holiday season, but this fix needed to be NOW. We were tired of waking up in a pond every day. This would also get us very sick if not taken care of.

So, I looked around, and on Wednesday night (very late mind you, after tearing apart the bathroom) I found a replacement part on Amazon for $25 + $4 overnight shipping. Not bad! Certainly a lot better than $200.

Well, come Friday night, Fedex still hasn't delivered. I am upset, but look on their website and it shipped out of Tennessee which is having weather problems and trucks are out of service. Understandable, but I needed a fix NOW. So I contacted Amazon to try and cancel the order and get a refund so I could buy the part locally, and Amazon (being as awesome as they are) refunded me in full with no questions asked and gave me a free month of Prime (extended, since I have Prime anyways)! That was awesome. On top of that, they didn't cancel the order since it was already on a truck.

Okay so Monday rolls around and I still don't have a part. I couldn't find it anywhere, and Amazon was the ONLY place. Now I'm getting antsy because I dunno if the part will arrive and if it doesn't I have to wait even LONGER.

Well, tonight the part came in! To my surprise even. I didn't have to order, AND I got it for free! That makes up for the delay, so I immediately got to work.

I take out the toilet again (had been using with a cup and towel to gather the water when we flush, so at least it would dry up in here) and began to work. Instructions were clear and common sense, so I was able to do it without really reading (take it apart, put it together the same way).

Here's the new stuff that came in:



Nice and shiny! Even included a new toilet seal for the bottom! (which I didn't need, but hey I'll save it in case I do need it!)

Here is the part that expanded. It looks horrible, and you can here excess water sloshing around inside, so I KNEW it was the problem child:





It was really bad. But, fixable like everything else. There were no horrible smells thankfully, and you always gotta remember to turn off the water before doing ANYTHING in plumbing!

I made some progress shots of putting it back together again:






And nice and clean!



Man, that was a hassle. But I'm chalking that up to experience and "it could have been worse!"

Thanks if you read this far. It is no longer leaking and now I can get back to more fun projects!
2005 Cruise America 28R (Four Winds 28R) on a 2004 Ford E450 SD 6.8L V10 4R100
2009 smart fortwo Passion with Roadmaster "Falcon 2" towbar & tail light kit - pictures

Trackrig
Explorer II
Explorer II
Yes, congrats on figuring it all out and fixing it. Isn't it amazing how everything seems to go bad at once?

The last picture should have been one of you sitting on the toilet with a smile on your face..........

Bill
Nodwell RN110 out moose hunting. 4-53 Detroit, Clark 5 spd, 40" wide tracks, 10:00x20 tires, 16,000# capacity, 22,000# weight. You know the mud is getting deep when it's coming in the doors.