Dealer refusing to do Warranty work?
After owning my new Winnebago Era 70A for a few weeks, I decided to take it to a local Winnebago dealer to have some warranty work done. Nothing major, really, some adjustments/repairs, and a couple o...
Forum Discussion
topless wrote:
Gee I went across 3 states to buy mine. But, I only cared about chassis warranty, the rv part I just wanted information, which was easy to get by phone or email. Fortunately, I didn't need any chassis work and very little information. The docs that came with the van were lousy.
Just how much business does the KC dealer lose by treating any customer like that? Hard to say, but the way it was handled was stupid. I've been in sales my whole life and if I were going to tell a customer I couldn't cover repairs, i would not say it's because you didn't buy it from me, I would show him the refusal by Winnebago to authorize the repairs and let them take the heat. If that is the reason, if it's just the GM being a jerk, then I'd say that too. A loyal customer is worth more than a couple hundred dollars, just in referrals and local good will. I guarantee you that the possibility of making that money back is easy when you treat people well, and by treating them poorly, you lose 10x that amount. Maybe more.
I've never worked in the rv world, but I've never lost money by taking care of a customer.
X2 Could not say it better.
