Dealer refusing to do Warranty work?

Bumpyroad wrote:

booster wrote:
All of this could be fixed in a very short time if the manufacturer said that all authorized dealers do any and all authorized warranty work, and get paid a fair rate for the work.

I know in the case of car warranty work, the manufacturer pays for way too few hours to do most repair work, according to my friend who was a Dodge mechanic. that is why they hated to do warranty work
bumpy

I fully agree. From my experience it is common for a warranty claim approval to be submitted asking for lets say 3 hours to do a job and be given only 2 hours. If the unit was purchased at that dealer it is also common that the dealer sucks up the extra hour to make it smooth for the customer. If not purchased at that dealer then the extra hour must be collected from the customer or a direct loss is taken by the dealer. This is the kind of thing that can put a dealer under if it gets out of control. Certified, qualified techs along with their benefits are not cheap and it has to come from somewhere. Service managers answer to bosses just like the rest of society and month end reports showing non billable hours is a great way to shorten the career.

JMHO