Dealer refusing to do Warranty work?
After owning my new Winnebago Era 70A for a few weeks, I decided to take it to a local Winnebago dealer to have some warranty work done. Nothing major, really, some adjustments/repairs, and a couple o...
Forum Discussion
Well, looks like it took the dealer $110 to figure out there was only one fog light in rear.
There is so much stuff on RVs, it's difficult to track down all the info--obviously the dealer didn't know the answer or wouldn't have spent $110 worth of time to figure it out.
Now, here is the way the world works:
1. Winnebago warranty issue. No, Mercedes warranty issue. No, appliance manufacturer issue. No, it's an adjustment and not a warranty issue. No, selling dealer should have shown you in walk-through. No, should have figured it out from reading manual, repair manual, CD, special bulletin, secret manuals.
2. If you had only bought the RV from your local dealer in the first place, it would have been perfect and you'd be their first priority--just like you were their first priority when they had the chance to follow-up on your initial interest. And just like you are a priority opportunity for them to show you why you should use/buy from them in the future and recommend them.
3. It's all your fault anyways. You failed to make enough effort to keep the local dealer informed of your interest in the RV. You failed to give the local dealer a chance to match a competing offer from a hungrier, more interested dealer, and demonstrate how quickly they could get that RV for you. It's your fault for not reading all the manuals and knowing all the details of the new-to-you RV like knowing switches are for missing items. It's your fault for not knowing the intricacies of manufacturer-dealer warranty relationships and expecting straightforward warranty service from any Winnebago dealer (don't drive beyond the towing range of the selling dealer). It's your fault for thinking a big manufacturer with lots of dealers would be a better service network. It's your fault for buying an RV and expecting things to work. It's your fault for thinking that you should not have to coordinate Winnebago, selling dealer, service dealer, extra monies, your priest, the kitchen sink, to get a working RV. It's your fault for not understanding that you should be willing to wait weeks or months to get things fixed. It's your fault for buying an RV.
4. Finally, it's especially your fault for posting on an RV forum and trying to share info. By now, you should have figured out that it's all your fault, or there's two sides to every story and the other side is in the right or is the victim.
5. By the way, why do I recall reading stories about folks who buy from a local dealer and still get no satisfaction?
There is so much stuff on RVs, it's difficult to track down all the info--obviously the dealer didn't know the answer or wouldn't have spent $110 worth of time to figure it out.
Now, here is the way the world works:
1. Winnebago warranty issue. No, Mercedes warranty issue. No, appliance manufacturer issue. No, it's an adjustment and not a warranty issue. No, selling dealer should have shown you in walk-through. No, should have figured it out from reading manual, repair manual, CD, special bulletin, secret manuals.
2. If you had only bought the RV from your local dealer in the first place, it would have been perfect and you'd be their first priority--just like you were their first priority when they had the chance to follow-up on your initial interest. And just like you are a priority opportunity for them to show you why you should use/buy from them in the future and recommend them.
3. It's all your fault anyways. You failed to make enough effort to keep the local dealer informed of your interest in the RV. You failed to give the local dealer a chance to match a competing offer from a hungrier, more interested dealer, and demonstrate how quickly they could get that RV for you. It's your fault for not reading all the manuals and knowing all the details of the new-to-you RV like knowing switches are for missing items. It's your fault for not knowing the intricacies of manufacturer-dealer warranty relationships and expecting straightforward warranty service from any Winnebago dealer (don't drive beyond the towing range of the selling dealer). It's your fault for thinking a big manufacturer with lots of dealers would be a better service network. It's your fault for buying an RV and expecting things to work. It's your fault for thinking that you should not have to coordinate Winnebago, selling dealer, service dealer, extra monies, your priest, the kitchen sink, to get a working RV. It's your fault for not understanding that you should be willing to wait weeks or months to get things fixed. It's your fault for buying an RV.
4. Finally, it's especially your fault for posting on an RV forum and trying to share info. By now, you should have figured out that it's all your fault, or there's two sides to every story and the other side is in the right or is the victim.
5. By the way, why do I recall reading stories about folks who buy from a local dealer and still get no satisfaction?
