Dealer refusing to do Warranty work?
After owning my new Winnebago Era 70A for a few weeks, I decided to take it to a local Winnebago dealer to have some warranty work done. Nothing major, really, some adjustments/repairs, and a couple o...
Forum Discussion
1775 wrote:
It is not unusual for a dealer to say that they only service under warranty what they sell. When we were shopping for our Roadtrek, one dealer that we were pricing at told us that if we purchased from someone else, he would not service it under warranty. Pretty much some dealers do whatever they want.
Being an authorized dealer for a manufacturer though means that refusing to do warranty work on a unit sold by another dealer reflects badly on the manufacturer. Some manufacturers are sensitive to that and Roadtrek is one. I purchased my Roadtrek from a local dealer who no longer carries Roadtrek and they understandably were hesitant to do warranty work for me, but they did tell me who the new Roadtrek dealer was. When I contacted them I did get the response of "well if we didn't sell it we won't do the warranty work on it". I contacted Roadtrek, they asked for details and I got a call from the dealer asking me to bring it in. They've since lost their Roadtrek dealership and it has gone to another local dealer who seems to have a much more positive attitude.
