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Fire Hazard Appliance Recalls UPDATED NORCOLD INFO 11-20-2010

JohnnyT
Explorer II
Explorer II
182 REPLIES 182

Tinner_Briman
Explorer
Explorer
Just a comment on the Samsung microwave recall. The number listed (1-800-932-3837) has been disconnected. I called 1-800-726-7864 and was able to get a service order so that soon (hopefully) my microwave will be fixed.

RayChez
Explorer
Explorer
Never had any problem with the recall and they did send me the 50 dollars for gasoline for having the Recall done.
If the place you took the motorhome is not approved to do Norcold repairs, find one that is. Norcold is the only company that pays 100% of the bill according to the RV dealer that done the work on mine.
2002 Gulf Stream Scenic Cruiser
330 HP Caterpillar 3126-E
3000 Allison Transmission
Neway Freightliner chassis
2017 Buick Envision

MrDoneIt65
Explorer
Explorer
Norcold and I have been going around in circles on this one. They sent me a card and letter to contact them which I did. I left a message and they didn't call me back. They sent me a card and a letter to contact them which I did. They told me to contact an RV Dealer in my area, which I did. Norcold then sent me another card and letter to contact them, which I did. The RV Dealer informed me that they didn't do the recall repair and referred me to another repair facility. I called them and they told me they would fix my refrig once I gave them all the information, which I did. Then the repair facility called me back and said they couldn't get the parts or approval from Norcold because they weren't an approved Norcold repair facility even though they had been doing recall repairs for Dometic. I called Norcold and was told the problem would be resolved. So far, no resolution.

It has now been over 3 months since I contacted the repair facility. I received a card from Norcold stating that if I got the recall work done they would send me a $50 gas card.

When I took my motorhome to Michigan last year the refrigerator quit working. The freezer would freeze but the refrig stayed warm. I called a repair facility that charged me $180.00 to look at the refrig. Their conclusion was that I needed a new refrig and that I would have to take it to the dealer to remove the old one and put a new one in at a cost of $3,400.00. We chose to freeze gallon jugs of water and then put them in the "ice box" to keep it cold. Worked.

I have a full hook up for the motorhome in my yard. When I plugged it in I heard a hissing noise and noticed smoke coming from the access door on the refrig. I unplugged the electricity and removed the access door. The wires to one of the "heater tubes" that slide in next to the propane vent pipe were smoking. I removed the insulation and pulled the heater tubes (2) out. One was fried. I went on line to the Norcold website and ordered two new heater tubes at a cost of approx. $90.00. I replaced both of the heater tubes in my refrig and reinstalled the insulation.

The refrigerator works fine. One of the things I noticed while doing the repair was that rust forms in the area of the insulation. I sanded most of it off and repainted it with high heat paint like used on a charcoal grill.

From what I understand the recall involves the installation of a heat sensor switch. Good luck on getting it done.
'02 Southwind 37U towing '05 Chevy Colorado with Blue Ox tow bar and Brake Buddy. 8100 GM/Workhorse Chassis. Retired UAW-GM.

Bossbill
Explorer
Explorer
I just received the June 2010 MH magazine and found out my new (to me) rig has a Norcold in the recall. Just called in to have the part ordered and they will install next week.
By calling Norcold and then the dealer I get a $50 gas card for my troubles.
2000 Rexhall F53 -- Race car Hauler

J__J_
Explorer
Explorer
ticat900

Do you have any photos of your installation? If you do I would appreciate viewing the installation.

J. J. Griego

ticat900
Explorer
Explorer
here is what I have done.I installed a CPU style fan in the fridge vent area.It cools the unit so well that the factory overheat cooling fan never cuts in.U can actually feel the heat difference when touching the cooling unit lines using this method verses the factory fan system.Go figure why factory never thought of this

Clieb
Explorer
Explorer
I called my local RV shop 2 weeks ago, they are still waiting for the part to come in so they can fix it.
I am tired of staying home because of no fridge. It may be ice chest time this weekend.
An RV'r is someone driving a $300,000.00 Motorhome pulling a $40,000.00 car and looking for a free place to park.
2002 Itasca Horizon 36'
2009 Buick Enclave

dkhender
Explorer
Explorer
MRUSA wrote:
Ron, could you provide more info on the Halon fire extinguishing system? Sounds interesting.


Current Fridge Fire Ext Thread on this forum.
2007 Four Winds/Thor Hurricane 34B w/ 2006 Chevy HHR TOAD
2002 Ford Explorer --> 2004 Ford Expedition & 2008 Gulf Stream Gulf Breeze 23 TRS
1994 Ford Explorer & Coleman PU

MRUSA
Explorer
Explorer
Ron, could you provide more info on the Halon fire extinguishing system? Sounds interesting.
Marc, Wellington FL
2013 Entegra Anthem 44SL
2018 Lincoln MKX toad
EEZ-RV tire pressure monitor

safarisahara
Explorer
Explorer
Johnny..

We had the recall done two years ago. Since then we have been told that another recall is in the works. I called Norcold and they said that they were not aware of any new recalls. We had the Thermal Cut-off switch replaced via the recall in 6/08. What else is needed We also installed a special halon Fire Suppression system in the outside fridge compartmewnt. I was told that 1800 rigs burned up because of the Norcold units.. don't know how true this number is..but I personally know of several in my area.

Capt Ron

teaknme
Explorer
Explorer
We bought a 93 four winds back in July and had I not have seen this post I would not know about the recall, Thank you for the post! The Four Winds is in the shop getting the gas valve replaced! Thanks again!
93 Four Winds XL

Lentz
Explorer
Explorer
Just had the recall fix done yesterday on my Norcold refer. Took about an hour to change out.
Had it done at Curt's RV Repair in LaGrande, OR.

Wayne

RayChez
Explorer
Explorer
There is a new series of Cooling units on the Norcold 1200LRIM that are being recalled. I don't have the recall number because I am not where the letter was recieved, but I called Norcold and they told me where to take the coach. They changed some insulation and shield that goes around a pipe where the propane is in use. It also has a couple of wires. Don't know what they were for. Norcold paid for the labor and parts. No cost to me. Refrigerator was pulled out to make repairs. Maybe Johnny can update the latest recall or latest addition to the recall. I have the four door with ice maker 1200LRIM.
2002 Gulf Stream Scenic Cruiser
330 HP Caterpillar 3126-E
3000 Allison Transmission
Neway Freightliner chassis
2017 Buick Envision

Bus-Boy
Explorer
Explorer
Thanks, that's a big help.

JohnnyT
Explorer II
Explorer II
There were two that got messed up when Good Sam went to the new software.. I have fixed them.. The rest should have worked for you...

JohnnyT Moderator
2004 40DS02 Travel Supreme ISL 400
Jeep Grand Cherokee, Ford F150
M&G Brake & Break Away
Blue Ox Aventa LX Tow bar