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Nov 14, 2019Explorer
hoosiermark wrote:
Follow up: I ended up taking the unit to Beaver Motors where the facebook group says the experts are for the problem I had. They diagnosed that the inverter was bad. So they replaced the unit with a good used one they had and it has worked fine for two months. Per the instructions from the home page of RV.net I sent my experience to CW. A few days later Shawn from corporate contacted me and they wanted a copy of the $840 bill I paid. They investigated and told me they would pay for it. Then I got phone calls to verify my home address and my email. Both of which were on the initial communication. It sure sounded to me like the run around and stall tactics before the final shoe dropped and they denied the claim. Finally on Monday I called Shawn up and told him that this was crazy, if they were going to deny it, just get it over with. He assured me that the mix up was on their part and the check would be in the mail, yea right! Well on Tuesday, the mail man brought me the check. I know I read on this forum CW bashing, I for one will stand up and say they treated me right. I bought the unit "as is" but they were to point out all the working and non working features. I strongly believe that when they ran the AC with shore power every thing worked and they simply failed to check that the AC would work on generator since every thing else worked. Now everything worked fine and we have gone on two trips and are very happy.
Howdy fellow Hoosier,
We're not to far from you.
Hope you enjoy your new camper and maybe we'll see you at one of the local state parks next summer.
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