Issues with Premier Freightliner
Hi all, I briefly tried searching the forum but couldn't find anything about this, but have others been turned away for having a coach 10+ years old at Premier Freightliner? I called Portland OR...
Forum Discussion
I had the same problem last year at Premeir Freighliner in Dallas before I got rid of my coach. I made a stink about them not telling me on the phone before I drove out of my way. They finally relented and did the work, albeit poorly that I had to have re-done a month later in Las Vegas.
Their excuse was that on older machines, it's common to "find" other problems in addition to the reported problem, that ends up costing the customer a lot of money - sometimes the customer isn't prepared to handle the surprise and they end up wanting to leave without paying for the work already done.
I complained to Freightliner - Their answer was that because the service centers are indepently owned, they can set their own policies. I suspect that such a small amount of business comes from the RV side that they just don't care about it.
Doesn't make it right, but it is what it is...
Their excuse was that on older machines, it's common to "find" other problems in addition to the reported problem, that ends up costing the customer a lot of money - sometimes the customer isn't prepared to handle the surprise and they end up wanting to leave without paying for the work already done.
I complained to Freightliner - Their answer was that because the service centers are indepently owned, they can set their own policies. I suspect that such a small amount of business comes from the RV side that they just don't care about it.
Doesn't make it right, but it is what it is...
