Issues with Premier Freightliner

Grit dog wrote:
While it seems “unfair”, OP, they did you a favor and you don’t even know it. Why people use dealership service departments outside of warranty or recall work, in general, I’ll never understand. Idk maybe the same reason they shop at Trader Joe’s and pay 50% more for the same hamburger and Raisin Bran than at a regular grocery? Whatever that might be.
Is the 10 year rule ridiculous sounding? Yup. Should they tell you ahead of time? Yup
But it is likely for a few semi legitimate reasons.
1. They are probably so slammed with repair work and lack of staff in recent years due to everything Covid and the govt blessed us with including a shortage of new vehicles and the great walkout of working age males, that this is an easy cut.
2. The vast majority of their work is with commercial customers where their work and charges aren’t questioned or if they are it is likely by someone at least somewhat qualified to understand and speak intelligently about the work in question.
3. Similar to #2, private customers, especially older people in older RVs are much more likely to be wishy washy, penny pinching and complain about the rates, parts prices and hours (since they’re generally sitting around complaining about the price of gas and cheese all day as it is). It’s just a hassle if they already have full books.
But, refer to the first part of my post and find an Indy shop. You have the same likelihood of getting good or bad service and a better likelihood of it not costing quite as much apples to apples.