My Norcold was working perfectly. But I exchanged it for the EverChill 12v refrigerator. Best decision I’ve made. Love it. It cools faster, works better in the heat of summer and cold of winter because it is inside the RV not fighting the outside weather. Also you get more usable space inside. And no worries about the rv not being level or not being able to run while driving. I spent two days driving in the southwest where it was 115 and you can’t turn off the refrigerator for any extended time period. You may want to contact the true manufacturing customer service by link
https://www.pissedconsumer.com/true-manufacturing/RT-F.html to get some recommendations