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new toliet rocks back and forth

cac43
Explorer
Explorer
When traveling, had a Camping World put in a new plastic toliet (AquaMagicV)in our class C. When we finally got around to using it, found that the whole toliet rocked back and forth frontwards and backwards. no visable leaks around the bottom.
Called Camping world and was told to sit on the seat to make it fit better and then tighten the bolts. That helped a little, but next day it was just as bad-called them again and told to repeat the process. did that but tightened one side too tight and it popped loose from the seal?? holding it underneath.
Now back home-called a nearby camping world & told to bring it in but it would cost since they weren't the ones that installed it. Called Thetford and they said take it back to the camping world that installed it (too far away).
The original toliet was a Dometic and the new one is Thetford, could that be the problem?? I will take the toliet off tomorrow and see what it looks like.
Any ideas what may have happened in the first place? thanks
7 REPLIES 7

j-d
Explorer II
Explorer II
I felt about the same way when I found that scrap of tubing making our toilet wobble. Glad the toilet and/or flange didn't get damaged. CW service can be anything between excellent and awful.
If God's Your Co-Pilot Move Over, jd
2003 Jayco Escapade 31A on 2002 Ford E450 V10 4R100 218" WB

maillemaker
Explorer
Explorer
Thanks for all of your help. Took off the toilet yesterday and problem was easy to see. The camping world "technician" had left the old rubber ring on the toilet AND put a new on on the floor opening resulting in the 2 rings trying to lie flat - which wasn't going to happen. chuck


Wow. Glad you got it sorted. You should get in touch with Camping World for some compensation. You paid good money for installation labor that you ended up having to do yourself.

Steve
1990 Winnebago Warrior. "She may not look like much but she's got it where it counts!"

cac43
Explorer
Explorer
Thanks for all of your help. Took off the toilet yesterday and problem was easy to see. The camping world "technician" had left the old rubber ring on the toilet AND put a new on on the floor opening resulting in the 2 rings trying to lie flat - which wasn't going to happen. chuck

j-d
Explorer II
Explorer II
This is a sample pic of a Toilet Flange. Bear in mind that it is upside down in this pic.

The TOP (bottom in this pic) is where the toilet rests on a foam rubber sealing gasket. That gasket plays the same role as the beeswax seal at home.
The Flange is secured to the Black Holding Tank. It probably screws on, with male or female threads since both are used. Then as previously mentioned, it screws to the flooring material. And, like a home toilet, bolts slide into the slots you can see in the picture, heads down, and the toilet fastens down to the flange with nuts on washers, compressing that foam rubber ring.
In the first coach we bought the toilet rocked. We found that the professional installer left a short piece of water pipe under the edge of the toilet. Removed that and could fasten it down solid. In our next coach, the flooring had deteriorated and prior owners had broken the flange trying to pull the toilet tight with the bolts. When I pulled the toilet and found the broken flange I also found the flooring was rotted from a loose, leaking fitting on the flush valve inlet. Without a flat, solid, surface, the toilet will never feel solid.
I bought a "Pedestal" that raises the height of a "tall RV" toilet to the height of a "chair height" home toilet. The height is nice, but what I really wanted was a bigger footprint, out onto solid flooring. I also decided that step alone would not result in a solid repair so I undertook a flooring repair/restoration documented here at Rot Doctor.
Hopefully whatever's got your potty a-rockin' won't be anything like ours, but all you need to begin investigation is a new foam ring, an open end wrench, and the water turned off. I added a shutoff valve while working on ours so I could shut the toilet off if it got into trouble on a trip without shutting sinks etc. off. It's a "shark bite" type from Lowe's but meant for plastic tubing.
And... Brand of toilet shouldn't matter. Aquamagic is entry level but ours works fine.
If God's Your Co-Pilot Move Over, jd
2003 Jayco Escapade 31A on 2002 Ford E450 V10 4R100 218" WB

Beverley_Ken
Explorer
Explorer
If you take the toilet off, check the screws that hold the flange to the floor. Our were loose when we had a similar problem.

Beverley and Ken
2006 Winnebago Outlook 29B E-450.
2012 Honda CR-V AWD
Blue Ox Aventa LX tow bar and Brake Buddy Vantage.

GMT830
Explorer
Explorer
Improper installation
Lena - 02 Yukon XL Denali
TT - Wilderness 29L

TucsonJim
Explorer II
Explorer II
I'd suggest you delete this post, and repost in the CW forum. Maybe Marcus' team can get you some help. I think it's absolute BS that another CW would want to charge you for crappy work done by the first CW.
2016 Ford F350 Turbo Diesel SRW 4x4
2017 Grand Design Reflection 297RSTS
2013 Ford F350 Turbo Diesel SRW 4x4 (Destroyed by fire - 8/29/16)
2014 Grand Design Reflection 337RLS (Destroyed by fire - 8/29/16)