Sorry about the problems you're having, almost right out of the gate. That always makes us second guess our decisions, but hang in there.
There are several issues that concern me. If the slide is hanging up in the front, I would look into that, and find out what is causing it. I'm not familiar with your rig's system, but there are usually glides of some sort, that the weight of the slide, slides on. Is one broken or missing? Is there something that has changed with alignment of the slide in the wall?
Have you checked for full voltage at the pump motor, while someone operates the controls? I haven't heard of a pump motor burning out, so 2 in a row for you, seems very odd. Could it be a control relay, or bad connection in the electrical system for the pump? Have you tried running the motor (either the old one or new), directly from a 12v battery? I would check these things first.
BTW, do you happen to be a member of a certain boating forum? We have a member there with a very similar screen name, who I think I remember saying recently bought an RV. Hope we can get thing figured out quick. Maybe a call to "Equalizer" customer support may help.
Bill, (aka Capt.Bill)
2002 Horizon 36LD, Cat 330
RVing since 1987
First State