We own a 35 foot 2014 Itasca Suncruiser that we bought new 2 years ago. Six months after purchase the full wall slide out would not fully close on the lower rear corner. We took it to a dealer about 90 miles from home. They said that the Schwintek motors were bad which caused the slide to go out crooked and bind up. When we picked it up a couple weeks later we were told several times that we must be absolutely certain that the motor home is level before putting the slides out. (Something we have always done, even before their warning.) The slides have been fine for the past 18 months. After a 6 week trip to the southwest US, we arrived home late Thursday evening. Friday morning we went out, leveled up, deployed the two small slides, and pushed the switch for the large slide. It started to go out at the front, but the back was not moving. Quickly let off switch, brought it back in, and then tried again. It went out at the front, and out at the bottom rear, but not at all at the top rear. It will now not go in at all on the bottom rear and is sticking out about 5". We have tried pushing and pulling, but it is totally jammed. I called the dealer who did the work 18 months ago. He said they will gladly do the work again and encouraged me to call Winnebago Customer Service to ask about it being paid for by the company, since it is out of warranty. Jake with Winnebago was kind, sympathetic and apologetic. He also told me that the company will stand behind it and pay for the repair again. Unfortunately, he also said that the repair will be made using the exact same motor. As many problems and issues they have had, I am just amazed that they haven't come up with a solution to the problem! I told him, and also this forum, that we love the motor home except for this issue. Would we buy another Winnebago product? Yes. Would we buy another motor home with a full wall slide? No way!
Ann and Tom from Kansas
2014 35' Itasca Suncruiser
2013 Jeep Wrangler
