Another odd experience, this time in Kissimee

Chiefcpo wrote:
I can see where they are improving it is just we hear about all the bad times.
Good service from Chattagoona store, South Alabama, the Gulf Breeze store, and Calara store. Bad experience at the KNOXVILLE sore on sales, service and customer support all three veryyyy s###y.
Just my experiences and I still shop there and know they will improve.
The Nashville store has a bad location, and just not the items I wanted as they were new, and I will retur when in the area.

khahuna wrote:

phnguyk wrote:
Went to the parts department with an item #, price ect right out of the catalog. Rep wanted my motorhome vin #, and stated it would be about ten days to receive the part. When I said its a standard item, why does he need the vin#? And the fact he hadn't checked stock yet? Very odd. He then went off into the back and returned with an item, obviously not the right one. He then stated that the part I was after was manufacturer specific. He finally agrees to look the item up by # once I showed it to him on CW's web site on my smartphone nonetheless, his computer said they had one in stock but then went on to say "as you can see our parts are all over the place, I'll never find it"??????? So he does the next best thing, he calls the Wintergarden store with the part # and has them pull it and hold it there for me. The part by the way was item #70814 entrance door lock with deadbolt. I could understand if I didn't know what exactly I wanted when I walked in, but in this case I did. Was just an odd experience.

And did you notice the Kissimmee store was in the process of complete remodeling? Personally I would have closed the store until the remodel was completed, but they chose to keep it open and assist customers as best they could.

phnguyk wrote:
Went to the parts department with an item #, price ect right out of the catalog. Rep wanted my motorhome vin #, and stated it would be about ten days to receive the part. When I said its a standard item, why does he need the vin#? And the fact he hadn't checked stock yet? Very odd. He then went off into the back and returned with an item, obviously not the right one. He then stated that the part I was after was manufacturer specific. He finally agrees to look the item up by # once I showed it to him on CW's web site on my smartphone nonetheless, his computer said they had one in stock but then went on to say "as you can see our parts are all over the place, I'll never find it"??????? So he does the next best thing, he calls the Wintergarden store with the part # and has them pull it and hold it there for me. The part by the way was item #70814 entrance door lock with deadbolt. I could understand if I didn't know what exactly I wanted when I walked in, but in this case I did. Was just an odd experience.