redavis wrote:
While it sounds like the OP has resolved the issue (to some degree), there are a couple of points that all should be aware of on CW's extended warranty. From their web site:
1) Replacement Plan: If You purchased a Replacement Plan, in the event of a claim, We will replace the product with a new, rebuilt or refurbished product of equal or similar features and functionality or, at Our sole discretion, reimburse You for replacement of the product. Upon replacement of a product, We will have no further obligation to replace the product and You will not be entitled to make any further claims for its replacement.
This seems to state clearly that they have the option of refunding the purchase price of the item. Also from their web site:
1. Replacement Plan: This Service Agreement shall commence immediately upon expiration of the shortest portion of the manufacturer's original written warranty. If for example, the manufacturer provides a split warranty coverage program wherein the term durations are unequal for parts and labor (e.g., three months of labor and twelve months of parts coverage), and You have purchased a 12 month (365 days) extended service agreement, this plan shall commence on day 91 when the shortest portion of the manufacturer's warranty ends and will provide labor coverage through day 455. The product manufacturer has primary responsibility for replacement or repair of the covered product during the manufacturer's warranty period. This Service Agreement shall terminate completely upon replacement of Your product or at the end of the term specified in the sales documentation provided to You with Your purchase of the product and this replacement plan, whichever occurs first. All products replaced under this plan are the property of US in their entirety.
Since I believe Rand McNally's factory warranty is 1 year and the OP only purchased this unit in September of 2012, the extended warranty wouldn't even have kicked in yet as the manufacturer's warranty was still in effect. Since the year is not up yet, I would contact Rand McNally about having the unit repaired or replaced under the factory warranty.
Randy
First, the terms state reimbursement for replacement of the product, not refund of the original purchase price. Two very different things in this case.
Second, kind of hard to seek replacement from the manufacture when CW has the dead unit and they agreed to order the current model as a replacement and did not.
My only point was that after all the discussions, follow up and effort on my part to get resolved, CW never did meet the obligations of the extended warranty they sold. I have spent WAY too much time on this and moved on. My time is worth money so I have lost far more value in trying to rectify this than will ever be recovered.
