Good Sam Care Team wrote:
Hello All,
I am not sure what happened here so I am re-escalating this to the Regional Management team for further investigation, and so a follow up can take place as well.
Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
If your interest in this is to learn from it and improve future response, that is great and noble.
There really is nothing further CW can do for me as I have purchased a replacement product at my own expense from a competitor.
I tried to resolve this and CW, its stores and management did nothing but pay lip service to the problem. Nothing was done, no one followed through. I grew tired of wasting my time trying to recover money down the drain.
