fla-gypsy wrote:
They are trying to improve and are succeeding. It takes time to right the course of a large ship.
Lets see.... Home Depot does it right and has from the very beginning.
Amazon does it right and has from the very beginning.
Lowes does it right and has from the very beginning.
There are plenty more examples.
I disagree they are trying to improve. They are trying to make as much money as they can at the expense of their customers. They only try when they have to. Otherwise, they would empower lower levels to solve problems. It should not take the CEO of a corporation to solve most of the problems posted on this site and IRV2. Store level management should be empowered, and then district managers. But it seems the CEO has to solve these issues. He is either a very poor manager by failing to empower and delegate or he doesn't care about the customer.
