Forum Discussion

poorboy's avatar
poorboy
Explorer
Jul 29, 2020

camping world strikes again

renewed good sam membership(member since 2002) and received a $30 gift merchandise certificate which expires today. I live in northern Delaware so I use the camping world in N.J. but with covid-19 I can't go to N.J. unless I want to spend 2 weeks in quarantine. I called good sam and the young lady said I could use the certificate when I ordered on line. After an hour and a half on the phone talking to 4 different people, I got absolutely nowhere. CAMPING WORLD WILL NOT honor their own certificate when shopping on line or extend the expiration date. So much for GOOD sam.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Jul 29, 2020
    wanderingaimlessly,

    Thank you for you time and posting. I would be happy to address any questions or concerns you might have. Feel free to send me a PM with your contact information.

    Thank you,

    Mark
    Good Sam Customer Care Team.
  • Sjm9911's avatar
    Sjm9911
    Explorer
    Jul 29, 2020
    Would like to just say thats its nice good sam does stand behind there stuff!
  • wanderingaimles's avatar
    wanderingaimles
    Explorer
    Jul 29, 2020
    poorboy wrote:
    renewed good sam membership(member since 2002) and received a $30 gift merchandise certificate which expires today. I live in northern Delaware so I use the camping world in N.J. but with covid-19 I can't go to N.J. unless I want to spend 2 weeks in quarantine. I called good sam and the young lady said I could use the certificate when I ordered on line. After an hour and a half on the phone talking to 4 different people, I got absolutely nowhere. CAMPING WORLD WILL NOT honor their own certificate when shopping on line or extend the expiration date. So much for GOOD sam.

    You mis understood, its a simple spelling error.

    Can easily become a Goodscam if you dont complain loudly enough.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Jul 29, 2020
    Poorboy,

    Thank you for giving us a chance to make things right. If you ever need any help please feel free to reach out to my Team. We would all be happy to help.

    Thank you,

    Mark
    Good Sam Customer Care Team
  • poorboy's avatar
    poorboy
    Explorer
    Jul 29, 2020
    Amy to the rescue. Got a phone call from Amy at CW and she took my order and honored the gift certificate, products on the way.
    Thank You Amy,
    Greg
  • poorboy's avatar
    poorboy
    Explorer
    Jul 29, 2020
    yes i did try to order on line, the cw site would not accept the certificate # in the appropriate box at checkout. thats when i ended up on the phone with 4 different people for an hour and a half trying to place my order using the gift certificate they had sent me.
  • Deb_and_Ed_M's avatar
    Deb_and_Ed_M
    Explorer II
    Jul 29, 2020
    Good Sam Care Team wrote:
    Hello poorboy,

    We apologize for the experience you have had with the merchandise certificate. Please provide your contact number in a private message and I will contact you to assist with your concerns.

    Thank you,
    Ella
    Good Sam Customer Care Team


    Very nice!!
  • Lwiddis's avatar
    Lwiddis
    Explorer II
    Jul 29, 2020
    Easy there. GS made an offer with conditions. They don’t have to modify the offer based our your telephone calls. Their “objective” is to get you in their store and they are willing to kick in thirty bucks for it. Not unreasonable. Welcome to retail.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Jul 29, 2020
    Hello poorboy,

    We apologize for the experience you have had with the merchandise certificate. Please provide your contact number in a private message and I will contact you to assist with your concerns.

    Thank you,
    Ella
    Good Sam Customer Care Team
  • gbopp's avatar
    gbopp
    Explorer
    Jul 29, 2020
    poorboy wrote:
    I called good sam and the young lady said I could use the certificate when I ordered on line.

    CAMPING WORLD WILL NOT honor their own certificate when shopping on line

    Did you try to use the certificate online?

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