Update-
I just receive a call from Brenda at CW Corporate about my issues at the Summerfield store. We spoke for a little while and she said that she will do some research on the store Management and get back to me.
All in all I have to say I was very pleased to get the call plus Brenda seemed to be very interested in my concerns. She was also very pleasant to talk with and I look forward to speaking with her again.
I did tell her that I would be posting this here as too many times we never hear of the outcome.
When I hear more, I'll post it on this thread.