computer security Update

The short version of what happened to my computer. I have verizon fios fiber optics. I was looking at some of the news stories on my home page. I saw one I wanted to read.When I clicked on it my screen started flashing and an alarm was blasting from my speakers. I backed out of that screen to desk top. I looked for the number for verizon tec support and called. I told them what happened when I was on their site. They sent me to their tec guys to do a remote access. They looked around my computer and found it was infected. They couldn't remove it and told me they had an outside company to do what they couldn't. So when verizon tec support transferred me it didn't go to their contractor. It went to the dark side. Sounds like verizon was infected too. This outside contractor checked my computer and said they could fix it for $500.00. I should have hung up but stupid me said fix it.

A couple days later I called my credit card company and told them I got scammed. They said when it shows up on our statement to call them and they would deny payment. (American Express ) Don't leave home without it. The name of the bad guys was pctechclinic. We googled them and they have a lot of complaints against them.