Only a couple of possibilities. The most likely is that the receiver is not setup correctly. You need to go into Repeat Satellite Setup and set 18" round and verify it is set to 02-multiswitch. Continue on to Signal Strength and Signal Meter. Stay here where you can see the signal meter "bar" for sat. 101 and transponder 1. If you have a good 70+ signal the antenna is pointed correctly. If not, you are not. That could also be a bad cable or connection but without a good signal here you have nothing. If you do get a signal then you MUST continue through the rest of the setup to the end (ignore error messages) to get the settings to stick.