we switched from dirctv to dish when the hopper came out. We love the system. It does have its issues, like locking up or the joey just randomly shutting off and taking 5 minutes to turn on and reboot but all the issues are no big deal. Its a PITA but still well worth the trade off of having thr system. The sluggish remote thing is the biggest PITA as far as I am concerned. Not sure it is really the remote or the software in the system, but when you push a button it will not register right away so you push it again, and again. Pretty soon it will all take off at once and you have stff popping up or jumping a bunch of channels.