Here’s the plan. I have a b van with a very limited footprint on my roof.I’m looking to remove the over the air antenna to make room for the Winegard Pathway x1. Now for the question . How much of a hassle would it be on rare occasionsi to call or go on line daily to change service locations for network programming. Also is Dish ok with this or do they get bent out of shape with frequent changes? Thanks,

big whitey wrote:Here’s the plan. I have a b van with a very limited footprint on my roof.I’m looking to remove the over the air antenna to make room for the Winegard Pathway x1. Now for the question . How much of a hassle would it be on rare occasionsi to call or go on line daily to change service locations for network programming. Also is Dish ok with this or do they get bent out of shape with frequent changes? Thanks,Just pick up the phone and call them to tell them what local channels you want. Dish has no problems with your changes. All they want is for you to be a customer.

You can also change your service address by doing a live chat online at the Dish website. And they don't care how often you change it. We are full timers, and sometimes change our service location every day or two as we move from one spotbeam to another.

Do it all the time. You will still get all programing if you don't call them just no locals.

big whitey wrote:Here’s the plan. I have a b van with a very limited footprint on my roof.I’m looking to remove the over the air antenna to make room for the Winegard Pathway x1. Now for the question . How much of a hassle would it be on rare occasionsi to call or go on line daily to change service locations for network programming. Also is Dish ok with this or do they get bent out of shape with frequent changes? Thanks,on a scale of 1-10 with 10 being “don’t ever call this number again” changing your service address (really just the zip code) rates a .5. we do it all the time and it usually takes about 5-10 min on the phone and another 10-15 min for the change to show up in your guide (faster if you re-boot the receiver after you hang up with DISH). a DISH CSR told me that they expect to roll out an on-line option to change sevice locations (zip codes) without needing to speak or text with a DISH CSR.

Is chat quicker/ easier than the phone call?

Dish network question | Good Sam Community

ljr
Nomad
Mar 13, 2018
big whitey wrote:
Is chat quicker/ easier than the phone call?

I’d say “yes”.

Changing the service address used to be a huge hassle. The CSRs rarely knew what you were talking about and almost never got it right the first time. Things have improved greatly over the last couple years.
Dutch_12078
Explorer II
Mar 13, 2018
georgelesley wrote:
Make sure when changing service address they do NOT also change the permanent mailing address.

It's easy to check and change your billing address on your MyDish account online. I don't know what if anything changed, but for the last couple of dozen service address changes, my billing address has been left alone. Previously, it was about 1 in 4-5 changes that had to be corrected.
georgelesley
Explorer
Mar 11, 2018
rk911 wrote:
georgelesley wrote:
Make sure when changing service address they do NOT also change the permanent mailing address.
which WILL happen but if you establish an online account and pay your bill that way it generally won’t matter if your mailing address changes. you’ll get a small monthly discount for having the online account and paying your bill online. we DO NOT leave our credit card on file for auto pay since we are not full time.

We let them put it on the card all the time since we use Dish at home as well. Carrying the Dish DVR with us is nice since all the pre recorded stuff goes with us as well. Best of all, no extra charge from Dish to do that.
big_whitey
Explorer
Mar 11, 2018
Really good info Solo, I appreciate your input. This is a perfect example of how we can simplify things for each other.
AllegroD
Nomad
Mar 11, 2018
Solo wrote:

I use something like this that I borrowed from someone on here. Works very well.

I am in a RV and I have changed locations. Please change my SERVICE address to (zip code of your new location) Please note that my billing address does not change

Here is the URL of their Contact with Chat. I complete the above information along with my Dish Account # and then save it so I can cut and paste the information quickly during the chat session.

X2
Solo
Explorer
Mar 11, 2018
BB_TX wrote:

I have always called. And that has never been a problem. But I am curious as to exactly what information you include when you initiate a chat to expedite the process.

I use something like this that I borrowed from someone on here. Works very well.

I am in a RV and I have changed locations. Please change my SERVICE address to (zip code of your new location) Please note that my billing address does not change

Here is the URL of their Contact with Chat. I complete the above information along with my Dish Account # and then save it so I can cut and paste the information quickly during the chat session.
Dennis12
Explorer
Mar 10, 2018
I have a Wine guard Traveler. I do it all the time. Sometime i have to pull my smart card and reinsert. I call them, they give me a hit and at times i have to unplug me receiver and re-plug. 15 minuted i'm up and running.
rk911
Explorer
Mar 10, 2018
georgelesley wrote:
Make sure when changing service address they do NOT also change the permanent mailing address.
which WILL happen but if you establish an online account and pay your bill that way it generally won’t matter if your mailing address changes. you’ll get a small monthly discount for having the online account and paying your bill online. we DO NOT leave our credit card on file for auto pay since we are not full time.
BB_TX
Nomad
Mar 10, 2018
Dutch_12078 wrote:
big whitey wrote:
Is chat quicker/ easier than the phone call?

Yes... I keep a set of pre-written text scripts on file for parks we frequently return to, along with a "Fill in the blanks" script for new locations. Having almost everything written out ahead of time saves both time and errors. And as ChinDog said, how often you change locations doesn't matter. I've even changed our location twice in the same day with no problem.

I have always called. And that has never been a problem. But I am curious as to exactly what information you include when you initiate a chat to expedite the process.
ford_truck_guy
Nomad
Mar 10, 2018
I use Dish for my RV and it’s great.... You can go online and add or subtract programs, packages at anytime during the month.. I am not sure it could be any easier......

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