I have used my Good Sam credit card a few times since receiving it in 2011. It has been a pain to get the correct amount of Rec points credited. I recently made a purchase online from Camping World. I should have received 5 points for each dollar purchased. Again, the correct points were not credited (only 1 point per dollar). So, once again I send a message to Barclays which handle the account. This is the response I receiving."Thank you for contacting us regarding your Good Sam Visa Signature Card. We can certainly address your inquiry regarding the points accrual on your account.We show that your transaction for CWI*CAMPING WORLD posted on February 3, 2014 was classified as Sporting Good Stores and not as CAMPGROUND SERVICES. Thus, it earned 1 rewards point per $1.00. The 5 rewards point are earned for every $1.00 you spend on Good Sam memberships, products and services, Camping World purchases, and magazine subscriptions such as Trailer Life and MotorHome Magazine. We apologize for the confusion, and hope that we have been able to clarify the situation.Merchants choose their merchant category code, Barclays does not control the category that classifies a merchant. When making a purchase, you may ask the merchant which category code do they fall. If you have any other questions and concerns, please reply to this message. Sincerely,Customer Service"Barclays is blaming Camping World. Personally, I am glad I am retired and no longer working in the business world which seems to be becoming more and more incompetent.The credit card goes in the drawer not to be used again and I doubt I will be making any further purchases at Camping World.Also, I will not be renewing my Good Sam membership or ERS when they expire.

The reward points gimmick for credit cards rarely will work in your favor.

jrclark wrote:Personally, I am glad I am retired and no longer working in the business world which seems to be becoming more and more incompetent.The business world as a whole is not becoming more and more incompetent. Just Camping World. Just read all the problems people have when dealing with any aspect of the Camping World empire. From disastrous experiences either buying or servicing a RV, bombarding customers with junk mail asking to renew years before an expiration date, correctly accruing bonus points as promised on their loyalty credit card, to employees showing outright contempt towards their customer, Camping Wold continues to baffle many people with their practices.I have tried to support Camping World. I just can't anymore. I can find the same products cheaper from other vendors, both on line and in store, and often with free shipping. The times I have been to their retail store close to me, I have always had a miserable customer experience. I initially found Mr. Lemmonis's attempt to correct faults refreshing, as it is quite rare for that high level management to get involved. However, his involvement is merely lip service, and any questioning of that lip service brings curt, defensive responses. The Camping World empire has no regard for its customer, except what money that customer can bring to the table, and Camping World is ruthless is separating a customer from his money. They have no desire to build a long, equally prosperous relationship with their customers. The phrase, "Enter at your own risk," certainly applies to any interaction one has with Camping World.

The only point-system "card" we've found that works well is Kroger Grocery Stores. If you get enough points, you can get fuel purchases at reduced rates. The more points, the more the reduction. However, even this system is rigged to sway the consumer to shop there with the card, because the points drop off rather fast also.Welcome to the world of "marketing". If you're using your credit card as an attempt to get something free .... just remember... nothing is free. You're paying something somewhere! Use the card with no expectations and be happy!

DutchmenSport wrote:If you're using your credit card as an attempt to get something free .... just remember... nothing is free. You're paying something somewhere! Use the card with no expectations and be happy!The best credit card is one that offers cash back. I have two, and use them to purchase everything. Each has a maximum of $300 annual pay out, so using two I always get $600 back every year buying only what I would normally buy anyway, and by paying the bill in full every month, I never pay any interest.So, yes in this case I get $600 free every year!!!!!

Good Sam Credit Card | Good Sam Community

Bucky_Badger
Explorer
Feb 10, 2014
Nothing is ever easy, is it?
fla-gypsy
Explorer
Feb 10, 2014
The reward points gimmick for credit cards rarely will work in your favor.
I_am_still_wayn
Explorer
Feb 10, 2014
jrclark wrote:
Personally, I am glad I am retired and no longer working in the business world which seems to be becoming more and more incompetent.

The business world as a whole is not becoming more and more incompetent. Just Camping World. Just read all the problems people have when dealing with any aspect of the Camping World empire. From disastrous experiences either buying or servicing a RV, bombarding customers with junk mail asking to renew years before an expiration date, correctly accruing bonus points as promised on their loyalty credit card, to employees showing outright contempt towards their customer, Camping Wold continues to baffle many people with their practices.

I have tried to support Camping World. I just can't anymore. I can find the same products cheaper from other vendors, both on line and in store, and often with free shipping. The times I have been to their retail store close to me, I have always had a miserable customer experience. I initially found Mr. Lemmonis's attempt to correct faults refreshing, as it is quite rare for that high level management to get involved. However, his involvement is merely lip service, and any questioning of that lip service brings curt, defensive responses.

The Camping World empire has no regard for its customer, except what money that customer can bring to the table, and Camping World is ruthless is separating a customer from his money. They have no desire to build a long, equally prosperous relationship with their customers. The phrase, "Enter at your own risk," certainly applies to any interaction one has with Camping World.
DutchmenSport
Explorer
Feb 10, 2014
The only point-system "card" we've found that works well is Kroger Grocery Stores. If you get enough points, you can get fuel purchases at reduced rates. The more points, the more the reduction. However, even this system is rigged to sway the consumer to shop there with the card, because the points drop off rather fast also.

Welcome to the world of "marketing". If you're using your credit card as an attempt to get something free .... just remember... nothing is free. You're paying something somewhere! Use the card with no expectations and be happy!
I_am_still_wayn
Explorer
Feb 10, 2014
DutchmenSport wrote:
If you're using your credit card as an attempt to get something free .... just remember... nothing is free. You're paying something somewhere! Use the card with no expectations and be happy!

The best credit card is one that offers cash back. I have two, and use them to purchase everything. Each has a maximum of $300 annual pay out, so using two I always get $600 back every year buying only what I would normally buy anyway, and by paying the bill in full every month, I never pay any interest.

So, yes in this case I get $600 free every year!!!!!
Good_Sam_Care_T
Explorer
Feb 10, 2014
jrclark,

Thank you for your time and post. If able please send me a PM with your contact information.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
CA_Traveler
Explorer III
Feb 10, 2014
All of our cards provide cash back like 5% on fuel, 2% restaurants, 2% travel including CGs, etc. Our Kroger card provides 10 cents/gallon off for every $100 purchased up to 35 gallons.

And it is free in the sense if you don't use then you loose it. The CC industry doesn't like us because we pay in full every month and are known as "Credit Card Deadbeats". A label I proudly wear.
2oldman
Explorer II
Feb 10, 2014
jrclark wrote:
I recently made a purchase online from Camping World. I should have received 5 points for each dollar purchased.

"We show that your transaction for CWI*CAMPING WORLD posted on February 3, 2014 was classified as Sporting Good Stores and not as CAMPGROUND SERVICES. Thus, it earned 1 rewards point per $1.00. The 5 rewards point are earned for every $1.00 you spend on Good Sam memberships, products and services, Camping World purchases,
So... you made an online purchase from Camping World, not some 3rd party affiliate, and you don't get the 5 points?? And the points are good for online purchases as well as in-store?
Robyn_Barnes
Explorer
Feb 10, 2014
Jrclark,
You are absolutely correct that your online Camping World purchase should have earned 5 points per dollar and the response from Barclays was incorrect. The merchant classification code is only any issue with campgrounds that haven't classified themselves as such it is not an issue with Camping World. Please send Mark a PM with your information and I'll look into this when I'm back in the office on Wednesday. Thank you for your patience.

Good Sam Care Team wrote:
jrclark,

Thank you for your time and post. If able please send me a PM with your contact information.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
ford_truck_guy
Nomad
Feb 10, 2014
We use the American Express from Costco . . cash back on every purchase... can't beat it