Is anyone home at DirecTV
I have now been in the queue for DirecTV for 1 HR 50 Min I'm a mobile customer and am getting error 41- 812 on system test and Rec Sat Guide stalls at 98%
Forum Discussion
DFord wrote:
DTV is owned by AT&T. Customer Service is dead at that place. The U-Verse modem failed at our church taking down the two phonelines and the internet. I spent 3 hours on the phone with someone in Asia trying to get them fixed. They never gave an inch. We were down for a full week before they scheduled a tech to come out to replace the modem. That level of service sucks.
Totally agree %100 about AT&T"s tech support!!!! There are totally useless even when dealing with issues with Computers. All the sales people in our local AT&T store report the same poor quality of tech support. Equally as frustrating is talking with AT&T customer support technicians who can not speak english. If I call, I always tell customer support that I want to speak to someone in the USA who can speak understandable english!!!!!!! I get transferred to some one in the USA:)
