Good Sam Care Team wrote:
Hello RTCastillo,
I apologize for the experience you had at the San Bernardino Camping World location. Please provide the item number you were interested in. I would like to look into this further.
Thank you,
Ella
Good Sam Care Team
Thank you Ella.
But never mind, I'm happy with my online order with Amazon arriving before I need it this Saturday. It's also cheaper and very quick.
As I said, you'll be in a lot of firefighting and band-aid patching when Marcus is not addressing the underlying cultural issues of real honest-to-goodness customer service.
I'm sure he has enough out there to benchmark these.
1. Amazon and WalMart for retail items.
2. Tesla and Toyota for customer service, warranties and repairs.
