No internet on lap top

[Charlie_D_]

Rebooted my lap top this morning. Normal screen showed up and asked for my PIN. Entered it and received this message "Your device is off line. Please sign in with last password used on this device." When I usually enter the PIN it opens my screen and internet is on.

Bottom right hand corner is an icon with a red X on it. If I click on it it brings up a picture with the airplane and has airplane mode. I am aware that airplane mode shuts off the internet but there is not the usual internet symbol to click on. Connected cable directly from router to lap top. Plug on router blinks indicating a signal but where connected to lap top light is solid white and no blinking..

Screen shows time and date and profile picture. It also has what looks like a clock but when I click on it opens "ease of use" There is also a "power" button that opens and asks whether I want SLEEP, SHUTDOWN or RESTART.
When I click on that the blue screen reappears and asks for password. The "white" dod on the wifi key is on. Without being able to sign in on this page the computer will not allow me to do anything further.
Any ideas?

[96Bounder30E]

Moved from tech issues

[mgirardo]

Is Airplane Mode on? If so, turn it off.

If it is off, it could be an issue with your WiFi Adapter. Click on the Notifications Icon in the bottom right next to the time and choose All Settings. Then Select Network and Internet. Click on WiFi and make sure your WiFi adapter is listed. Someone above mentioned using FN keys to make sure your WiFi adapter is turned on. Not all laptops do that, but it is a good place to check as well. Some laptops also have a physical switch or button to turn the WiFi Adapter on and off. Check for one and make sure it is on.

It is totally possible that the internal WiFi adapter has gone bad or a Windows Update/Driver Update may have corrupted it, which is why you don't see the WiFi icon in the bottom right like you normally would. If it is a case of a bad Driver Update, you should be able to roll it back. Go to the Device Manager (click Cortana in the bottom left, next to the start button) and type in Device Manager. The look for Network Adapters. Your WiFi adapter should be listed there. If there is a problem with it, there will be a little Yield Symbol on the icon. If you don't see a WiFi Adapter there, it most likely has been turned off. You can also check for Unknown Devices. If you have one, it could be your WiFi adapter, but something may be wrong with it, which is would keep Windows from recognizing it and showing it in Network Adapters where it belongs.

A cheap and easy fix if all else fails, just buy a USB WiFi adapter. For as little as $10 on Amazon, you'll be back in business. Staples or Best Buy will have them as well, but probably will be more expensive.

-Michael

[1995brave]

Used to work for Uncle Sam and we used HP laptops. You may need to go into the BIOS and reset the WiFi connection. Turn off the laptop then power it back on and hold down the F10 key until it says entering BIOS. While in the BIOS also check for updates(you will need wired connection).

[Gulfcoast]

Sounds like you need a new laptop to me.

[Charlie_D_]

HP-tried the FN key and the wifi button. Nothing happened. Tried to do a restore but got error code. Googled it and found a you tube video. It didn't work. I have a repair disk and a complete set of recovery disks but wen I insert them they will not load up. I have used them once before and they worked then.

My wifi button showed a white light. It now has the orange light which indicates wifi turned off.

I typed a long explanation of other steps I have taken but when I hit the post button I got the dreaded server down and lost that message.

Leaving on a trip tomorrow and will be gone several weeks and some campgrounds will not have internet. When I do have it I will try to post what I have done.

[Gulfcoast]

My Dell has a tiny manual switch on the right side of the laptop, it's not on the desktop but on the side of the laptop. Older Dell's had it on the left side. It's real tiny and hard to see. It is a radio switch and will turn your wifi off, with a RED X over the internet connection signal.

What brand laptop do you have?

[opnspaces]

Most laptops have dual function function keys (F1-F12 at the top of the keyboard) Look at the keys and see if any of them have what looks like a radio tower. If so find the FN key (Usually at the bottom right) Press and hold FN and press the corresponding function key with the radio tower symbol. That should turn off airplane mode.

[Charlie_D_]

Windows 10. I have McAfee as a free virus protection from Spectrum. I did a deep scan that took hours. Reported no virus or malware. Ran CCCleaner also and cleaned everything up.

[wa8yxm]

Windows machines can ask for a PIN instead of a password. Just a 4 Digit number like your Plastic money (But use a different pin)

Android devices likewise

Chromebooks need a Password

Don't know about Linux or IOS

[Charlie_D_]

Windows 10. I have McAfee as a free virus protection from Spectrum. I did a deep scan that took hours. Reported no virus or malware. Ran CCCleaner also and cleaned everything up.

[Charlie_D_]

Got on RV.Net via tablet
I keep all passwords on a sheet of paper and update when one changes. Went to my camper and found an old password sheet with a different password for signing on. Used it and was able to sign on. Somehow the sign on password got changed. I am now able to access everything on computer except wifi. The wifi symbol that has been on bottom right is no longer there. When I open a browser it tells me there is no inhternet connection.
I went to the settings MrWizard suggested and turn off and back on. Still no internet. When I went to settings I clicked on "network and Internet" and ran the trouble shooter. It says it could not identify problem. I have gone to network and reset it. It is supposed to remove and reinstall network adapters and set other networking components back to their original settings. It rebooted but still no icon for wifi.
I opened network properties and it shows my wifi adapter status as operational but "connectivity (IPv4/ipv6) disconneced". I went back and opened airplane mode and it shows "on" but it is dark and will not open if I click on it.
I have tried to set up a new network but it will not populate. It should ask me to choose a wireless router or access point.

I have a Linksys router that my android phones are conected to. Also have an acess router connected to it for video for my security cameras and they are working.

[MDKMDK]

MrWizard wrote:
probably posted from

A: another PC
B: smart phone
C: tablet ?

you need to boot the laptop in safe mode, then do a restore from a previous date
this will fix it unless there is a hard ware problem
once running do a malware and virus scan

usually malware allows you to log on then locks out some files or functions
but allows for internet, they need it to scam you for money

He posted,
"Normal screen showed up and asked for my PIN. Entered it and received this message "Your device is off line. Please sign in with last password used on this device." When I usually enter the PIN it opens my screen and internet is on."

He said he got far enough to login, but then he had no internet connection.
If he could post up the original problem, then they can scam him on whatever he used there. As you pointed out.

[opnspaces]

The existence of the thing that looks like a clock tells me you are running either Win10 or some kind of server. seeing as it's a laptop I'm betting on Win 10. While I have very little experience with Win10, Windows works kind of the same on all operating systems so here's some things I would try.

If it's asking for a PIN, is it a corporate laptop? If so the help desk is probably familiar with this situation and can help.

Does it let you in if you plug it into the network and reboot with it plugged in?

Did you forget the last login password? Or do you know the last password but are hesitant to use it because you are concerned there might be a virus?

If you know the password have you tried using it to see if you can get in?

Try shutting it off and pulling the laptop battery out for a minute then try restarting while on the network.

The manufactures website might have a fix for it if you click on the "support" link that is usually at the top of the home screen.

As said above boot into safe mode and find the system restore and restore to the last day before you rebooted. You might need google to help with safe mode and system restore as each manufacturer does it differently.

I read again. Are you saying it asks for the password and when you enter that password it then says device offline? If so what happens after that message? Does it return to the sign in screen or does it let you in?

[sammytoo]

Is your caps lock key on ?