Sofa Order
We ordered and paid for a sofa on March 27, 2014 at the San Martin Camping World. As of today, we still have not received our sofa. We have made numerous calls to the location for a status update. Each time we have received "we will call you back with an update" response from store personnel and store management.
According to Vanessa, who we were working with at the store, a sofa arrived on 4/14. We went to look at this sofa on 4/15 and noticed it was not the sofa we ordered nor was it the sofa pictured in any of the advertisements. Of course, we didn'take possession of this sofa and requested Vanessa report the issue to the manufacturer.
On 4/16, we received a call from Vanessa stating she had spoken with corporate about the differences. She promised to call us back with a status update the next day. We were in no hurry, so a few days went by without a call. We didn't hear back from her until 4/29 at which time she stated the couch had to be rebuilt. According to her, this would only take a few days and we would have our couch within a week or so. We called a few days later to check the status, since we had not heard from her at the allotted time, only to find out there were flaws in the materials during the rebuild and there would be more delays.
On 5/6, we spoke with Vanessa and James, the store manager. They were still waiting on the couch, per their conversation with the manufacturer.
On 5/23 we received a call from Max. (I'm not sure how he got involved.) Max had spoken with the manufacturer and our couch was slated to be shipped by Monday (5/26). He would call me back with a tracking number before he left for the day. There was no tracking number given on 5/23.
On 5/27, I called Camping World for an update and was promised a tracking number before the end of the business. No new information was provided that day either.
Today, 5/28, I spoke with the Store Manager (James) who promised to call me back with tracking information. He left me a voice message stating he had spoken with the manufacturer who was supposed to provide him a tracking number before the close of business today. I still have not heard anything from Vanessa, Max, or James.
I think we have been more than patient at this point and want our couch. Based on our interaction with this store, we now understand why this location has received the low review scores.
Seriously reconsidering our relationship with Camping World,
According to Vanessa, who we were working with at the store, a sofa arrived on 4/14. We went to look at this sofa on 4/15 and noticed it was not the sofa we ordered nor was it the sofa pictured in any of the advertisements. Of course, we didn'take possession of this sofa and requested Vanessa report the issue to the manufacturer.
On 4/16, we received a call from Vanessa stating she had spoken with corporate about the differences. She promised to call us back with a status update the next day. We were in no hurry, so a few days went by without a call. We didn't hear back from her until 4/29 at which time she stated the couch had to be rebuilt. According to her, this would only take a few days and we would have our couch within a week or so. We called a few days later to check the status, since we had not heard from her at the allotted time, only to find out there were flaws in the materials during the rebuild and there would be more delays.
On 5/6, we spoke with Vanessa and James, the store manager. They were still waiting on the couch, per their conversation with the manufacturer.
On 5/23 we received a call from Max. (I'm not sure how he got involved.) Max had spoken with the manufacturer and our couch was slated to be shipped by Monday (5/26). He would call me back with a tracking number before he left for the day. There was no tracking number given on 5/23.
On 5/27, I called Camping World for an update and was promised a tracking number before the end of the business. No new information was provided that day either.
Today, 5/28, I spoke with the Store Manager (James) who promised to call me back with tracking information. He left me a voice message stating he had spoken with the manufacturer who was supposed to provide him a tracking number before the close of business today. I still have not heard anything from Vanessa, Max, or James.
I think we have been more than patient at this point and want our couch. Based on our interaction with this store, we now understand why this location has received the low review scores.
Seriously reconsidering our relationship with Camping World,
