Sofa Order
We ordered and paid for a sofa on March 27, 2014 at the San Martin Camping World. As of today, we still have not received our sofa. We have made numerous calls to the location for a status update. Eac...
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UPDATE!!!!
As of today, we still don't have our issue resolved. Instead we have a defective sofa and attitude from the store.
June 30th we had an appointment scheduled to have a sofa installed at the San Martin Location. Max Hayes, the pompous & arrogant Service Manager, left a voice mail informing us there were issues with the installation. There was an issue with the platform our old sofa was sitting on and uncertainty about the steel bar underneath the sofa. By the time we got the voicemail, we were on our way to pick up our rig, thinking everything was fine.
We arrived at the location to discuss the issues. To make a long story short, Max couldn't figure out how to remove the sofa because he thought the steel bar was holding the sofa in place. My partner pointed out it only held down the seat belts and was not a part of the old sofa. Yelp, a seat belt bar that's attached to the floor of the slide, prevented him from installing the sofa. This from someone who bragged about his 20 years of RV experience. Oh and he couldn't figure out how to run out the sofa slide.
By the time, my partner solved the dilemma, the service department was closing, so Max promised to have the sofa installed the following morning. My partner had a scheduled meeting and I was scheduled to work also. So off we went to find a hotel that would accept pets on a short notice.
In the midst of all the confusion, we did not have accommodations for our pet. She does not do kennels!! So, I had to miss a day of work, in order to check on the status of our sofa and take care of out pet. I went to the store and paged Max, but he never showed so I used a spare key to let myself into our RV. I was in the RV a couple of minutes or so, when Vanessa (a store employee) came in and asked about the sofa. I pointed out to her, the holes in the replacement sofa. Yes, they had installed a sofa with holes!!! I couldn't believe this happening, especially from someone who touted his 20 years of experience when questioned about his skills and abilities.
I called corporate to report this issue and they were no help either. They took my information and told me someone would get in contact with me within 2 days. This was unacceptable and I demanded to have the regional manager call me. Later that day Brad, the regional manager, called. He gave me 3 choices: put our old sofa back in, keep the damaged sofa, or order another sofa. I agreed to ordering another sofa and keeping the newly installed one until the new one arrives.
So now we are waiting for another sofa. Boy oh Boy!!! This should be interesting since Max failed to ask any questions or review any of the previous issues. So on June 8th about mid morning, my partner called the store numerous times to check the status of the new, new sofa order. No one answered. I tried calling from my phone, still no answer. Around 2:30pm, I received a call from Vanessa who said she saw where I had tried several times to call the store. I asked why no one answered, her response was "I am not sure why no one answered your call, they must have seen your name on caller id." So the store was screening our calls.
I am so disgusted with Camping World. Stay tuned....
As of today, we still don't have our issue resolved. Instead we have a defective sofa and attitude from the store.
June 30th we had an appointment scheduled to have a sofa installed at the San Martin Location. Max Hayes, the pompous & arrogant Service Manager, left a voice mail informing us there were issues with the installation. There was an issue with the platform our old sofa was sitting on and uncertainty about the steel bar underneath the sofa. By the time we got the voicemail, we were on our way to pick up our rig, thinking everything was fine.
We arrived at the location to discuss the issues. To make a long story short, Max couldn't figure out how to remove the sofa because he thought the steel bar was holding the sofa in place. My partner pointed out it only held down the seat belts and was not a part of the old sofa. Yelp, a seat belt bar that's attached to the floor of the slide, prevented him from installing the sofa. This from someone who bragged about his 20 years of RV experience. Oh and he couldn't figure out how to run out the sofa slide.
By the time, my partner solved the dilemma, the service department was closing, so Max promised to have the sofa installed the following morning. My partner had a scheduled meeting and I was scheduled to work also. So off we went to find a hotel that would accept pets on a short notice.
In the midst of all the confusion, we did not have accommodations for our pet. She does not do kennels!! So, I had to miss a day of work, in order to check on the status of our sofa and take care of out pet. I went to the store and paged Max, but he never showed so I used a spare key to let myself into our RV. I was in the RV a couple of minutes or so, when Vanessa (a store employee) came in and asked about the sofa. I pointed out to her, the holes in the replacement sofa. Yes, they had installed a sofa with holes!!! I couldn't believe this happening, especially from someone who touted his 20 years of experience when questioned about his skills and abilities.
I called corporate to report this issue and they were no help either. They took my information and told me someone would get in contact with me within 2 days. This was unacceptable and I demanded to have the regional manager call me. Later that day Brad, the regional manager, called. He gave me 3 choices: put our old sofa back in, keep the damaged sofa, or order another sofa. I agreed to ordering another sofa and keeping the newly installed one until the new one arrives.
So now we are waiting for another sofa. Boy oh Boy!!! This should be interesting since Max failed to ask any questions or review any of the previous issues. So on June 8th about mid morning, my partner called the store numerous times to check the status of the new, new sofa order. No one answered. I tried calling from my phone, still no answer. Around 2:30pm, I received a call from Vanessa who said she saw where I had tried several times to call the store. I asked why no one answered, her response was "I am not sure why no one answered your call, they must have seen your name on caller id." So the store was screening our calls.
I am so disgusted with Camping World. Stay tuned....
