Unfair return policy
We bought 2 wireless remote levelers in December from CW. One for us and one as a gift. We went on our first trip of the season last week and ours does not work. Contacted CW customer service and was ...
Forum Discussion
cmarkj wrote:
We bought 2 wireless remote levelers in December from CW. One for us and one as a gift. We went on our first trip of the season last week and ours does not work. Contacted CW customer service and was told that this is out of their 90 day return policy and I have to have it taken care of as a mfg warranty issue. I asked what the warranty was because all that came with the unit is the instructions in 3 languages and nothing about a warranty at all.
So I asked.....if I buy something for camping in December and the CGs don't open until the May 1st, then when I go to use it for the first time in May and it is defective, CW will not stand behind it??? The answer......you are right sir !
Amazon, here I come for everything !!
Why does Amazon allow you to return stuff 9 months later?
NO IT DOES NOT
HERE IS AMAZONS RETURN POLICY
You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st.
This is not CW's fault their policy is more lenient. They have a 90 day return policy After 90 days you need to deal with the manufacturer.
I do not like CW but your position is not reasonable. Theirs is understandable.
