What to do next?? Is it malware or not?

[boston_blacky]

Two (2) days ago I was doing nothing unusual just routine stuff on the internet when this happened! A pop-up from nowhere prevents me from deleting it and going forward or back. It says something about calling their 1-800 number - and learn more about this issue / from S3.AMAZONAWS.COM, etc. etc.

Could not get pass it - like I said or go back. Deleting it didn't work - as all I could hear was a load click!! as each attempt to delete.

Best Buy greek Dude said nothing could be done, as it would only come back; i.e. unwanted 'pop-up'. Has anyone found a solution for this?

If so, please let me know. Thanks in advance.

[monkey44]

This answer from a tech-dumb monkey here, so can't explain it.

I got this same pop-up a few months ago. I could not even shut down normally, so forced a shut-down. Then, when I launched again, went to recover, and gave it a date a few days past. It recovered, and no pop-up. I then ran Avast scan and it said - No Problems. Never saw the popup again.

[wa8yxm]

That happens to me from time to time. If you can identify the sender you can bill them a fairly large amount. However what has worked so far is to "Crash" the computer (Lean on the power button till it shuts off) and restart. If you can report the thing to folks who can do something about it.

For example if you are on some page when it pops up. Notify the web master for that page. They criminals are likely purchasing ad time from said page and the page master can shut 'em down.. also report them since they paid him he has to knwo who they are.

[sdianel_-acct_c]

I got the same thing. I rebooted and it went away. I did a security scan and then I reinstalled Google Chrome.

[BarneyS]

JnJnKatiebug wrote:

Yes CC Cleaner, formally known as **** cleaner. A free download that will delete all temporary internet file, cookies and junk from your computer with a single click of the mouse. A very fine product. Would not have a computer without it.

I think you have an extra "C" in there! You are probably talking about
CCleaner which, as you tried to state, was formerly called C-R-A-P Cleaner. 🙂
Barney

[1492]

boston blacky wrote:
Two (2) days ago I was doing nothing unusual just routine stuff on the internet when this happened! A pop-up from nowhere prevents me from deleting it and going forward or back. It says something about calling their 1-800 number - and learn more about this issue / from S3.AMAZONAWS.COM, etc. etc.

It was likely Javascript malware embedded in either the webpage or affiliate ads. I've even had these popups on Yahoo News Sponsored links - no surprise following the revelation of 400 million Yahoo mail user accounts breached back in 2014. At least they notify account holders in a timely manner? :S

Browser popup blockers will not likely work with Javascript based popups. You'll need to kill the browser page if it locks it. Try the keyboard command ALT+F4. If that doesn't work, press CTL+SHFT+ESC and end the browser process.

Amazon web services (AWS) permit the use of HTML including scripting. Dropbox uses AWS, and is dropping HTML support in October. Likely due to abuse, similar to what you experienced.

[samsontdog]

JnJnKatiebug wrote:
Next time that happens hit Ctrl-Alt-Delete and your task manager will pop up and show you what is running. Right click the browser and hit close. Then run your CC cleaner. If you don't have CC Cleaner I would suggest you download it and run it every time you leave the internet.

If you cannot close or back out of a window, it can be closed from the task manager.

Good to know. Thanks

[MrWizard]

http://www.virusresearch.org/remove-s3-amazonaws-com-hijacker-chrome-firefox-ie/

virus research link
maybe it will help with removal

[JnJnKatiebug]

joebedford wrote:
CC Cleaner? Really?

Yes CC Cleaner, formally known as **** cleaner. A free download that will delete all temporary internet file, cookies and junk from your computer with a single click of the mouse. A very fine product. Would not have a computer without it.

[2oldman]

joebedford wrote:
CC Cleaner? Really?

No. CCleaner.

[joebedford]

CC Cleaner? Really?

[darsben1]

JnJnKatiebug wrote:
Next time that happens hit Ctrl-Alt-Delete and your task manager will pop up and show you what is running. Right click the browser and hit close. Then run your CC cleaner. If you don't have CC Cleaner I would suggest you download it and run it every time you leave the internet.

And if you do not have CC Cleaner once you can navigate in task manager
go to the startup tab and delete the program that is causing the problem.

[JnJnKatiebug]

Next time that happens hit Ctrl-Alt-Delete and your task manager will pop up and show you what is running. Right click the browser and hit close. Then run your CC cleaner. If you don't have CC Cleaner I would suggest you download it and run it every time you leave the internet.

If you cannot close or back out of a window, it can be closed from the task manager.

[2oldman]

Plenty of google hits on that. Hope you can get pass it.

[Johno02]

If the Geek dude can't or won't do anything or help you, I would find someone else quick. Any decent geek should be able to handle that type problem, and make sure it didn't come back again. BTW, I'm not a decent geek, just a fumble-fingered weirdo.