Why bother sending a coupon if they are going to refuse it?

[jcthorne]

Its been a while since I had ordered anything or been in to a CW store. This week I got a sales catalog in the mail and on the back is a coupon that states:

$25 Off any purchase, No minimum purchase, No strings attached.

Then a paragraph of small text that basicly says it cannot be applied to previous purchases or redeemed for cash and it expires March 15th.

I went to CampingWorld.com figuring I would give them another try since they wanted to pay me $25 to come back. Put a few items in my cart totaling well over $25 and went to check out. Put in the coupon code on the coupon and the web site says the coupon is not valid on any of the items in the cart. Yes, at least one item was over $25.

Why do they bother to print and mail these promotions if they are not going to honor them. Do they really think I will just say oh well, thanks for the privilege of being ripped off?

So I left the CW web site without buying anything came here to complain about it and once again resolve that CW is just not worth the trouble to try and do business with, just as I had though for the last few years.

[edatlanta]

No problems here either fla-gypsy.

[fla-gypsy]

Why is it I never have a problem with CW/GS regardless of where or what I am purchasing including the use of coupons? Luck?, I think not since it doesn't seem to carry over to other endeavors. The end user? I don't know. Most of these posts seem to involve purchases via the internet. Possibly a lack of working knowledge of how to navigate the system? It is a curious phenomena that has never plagued any purchase I made.

[darsben]

Good Sam Care Team wrote:
jcthorne,

Thank you for your post regarding your recent Camping World experience. If you could send me a Private Message with your contact number, I will be happy to look into this issue with the coupon further for you.

Nate K.
Marcus' Rapid Response Team

and hopefully everyone will assume CW/GS took care of the problem instead of blowing smoke

[Good_Sam_Care_T]

jcthorne,

Thank you for your post regarding your recent Camping World experience. If you could send me a Private Message with your contact number, I will be happy to look into this issue with the coupon further for you.

Nate K.
Marcus' Rapid Response Team

[DownTheAvenue]

Why is it that Camping World seems to be plagued with so many customer un-friendly issues? Many other, bigger retail organizations seem to be able to appreciate their customers without annoying them with these schemes.