Why I'M pissed at CW!

[DonGJr]

Why I'M pissed at CW!
My 2008 GMC factory brake wouldn't talk to hydraulic disc brake in my 2011 Carriage! So go I to CW with out trailer and bought a prodigy brake controller, when I left they said it was working. I even asked that day they installed prodigy if they checked to make sure there working, “oh yeah we always test them, we hook them up to a computer!

Leaving go back home to TX, brakes not working, IM on the road, I assumed brakes would work, which made a ass out of me and... Prodigy was saying when hooked to trailer “C” which means not connected. IM on the road and there not working, so all I can do is go to there location. Arrived and went in to tell them, there statement was "where booked for three weeks with appointments, you'll have make a appointment and come back", a manager said! There wanting me to come back because there to busy. I finally said, well I'll wait till you are not busy, I live full time and it's to dangerous to drive back to TX with out brakes.

Finally after over 3 hours they decided to look at it more. Same manager came out and seen “C” he checked to see if it was connected. Had a tech come out and test it, it's not working, really.. and they didn't install it correctly had to run 2 more wires, I watched. When I got back to Texas I had to replace the brakes and rotors, $1200 plus taxes.

Yeah there customer service can get better.

[SolidAxleDurang]

Actualy, you should be pissed at yourself for not understanding the products you've purchased.... And potentially wasting money on brake repairs for your RV.

[SolidAxleDurang]

Just Don wrote:
Why I'M pissed at CW!
My 2008 GMC factory brake wouldn't talk to hydraulic disc brake in my 2011 Carriage! So go I to CW with out trailer and bought a prodigy brake controller, when I left they said it was working. I even asked that day they installed prodigy if they checked to make sure there working, “oh yeah we always test them, we hook them up to a computer!

Leaving go back home to TX, brakes not working, IM on the road, I assumed brakes would work, which made a ass out of me and... Prodigy was saying when hooked to trailer “C” which means not connected. IM on the road and there not working, so all I can do is go to there location. Arrived and went in to tell them, there statement was "where booked for three weeks with appointments, you'll have make a appointment and come back", a manager said! There wanting me to come back because there to busy. I finally said, well I'll wait till you are not busy, I live full time and it's to dangerous to drive back to TX with out brakes.

Finally after over 3 hours they decided to look at it more. Same manager came out and seen “C” he checked to see if it was connected. Had a tech come out and test it, it's not working, really.. and they didn't install it correctly had to run 2 more wires, I watched. When I got back to Texas I had to replace the brakes and rotors, $1200 plus taxes.

Yeah there customer service can get better.

Cool story bro.

[HappyKayakers]

Maybe Marcus is too busy on his new TV show?

[WyoTraveler]

trucker495 wrote:
Wow! I am amazed at the bad reputation CW is getting. Seems like there is someone getting the short end of the stick every time
i visit the forum. Guess I will not buy or have them work on my rig. I think Marcus is trying really hard to turn it around. Hope he is successful.
Happy trails,
Kyle

BTW. Turn CW around from what? He has been CEO For about 19 years. It's not like he just took over someone elses mismanagement. He just took over GS. Now we see the same type of complaints about GS. I just don't get that turn around phrase.:h

[CORNFED__5-0_]

If your trailer has hydraulic brakes you need to be sure your controller will work with "electric over hydraulic" brakes. If your controller is not set up for this it will not work. Not all Prodigy or factory controllers will work on electric over hydraulic brakes.

[bluestek]

Why would you buy a brake controler without haveing your trailer connected to be sure it worked? Most of the time it is the wireing on YOUR rig that needs to be fixed. Sorry, kind of a stupid thing to do to me!

[BobsYourUncle]

On my Prodigy C means connected too.

When I am not connected and touch the brake pedal, it shows 2 dots. (one is the gain setting indication)
When I plug in, then it shows C for connected.

[n7bsn]

On -every- Prodigy I've seen the C means CONNECTED.

[SDcampowneroper]

'C' on a prodigy means connected. Seems to me there is another issue that niether theGM factory system nor the Prodigy would operate your brakes.
Why would you have had to replace pads and rotors on non working brakes?

[DonGJr]

I hope he does also.
Yesterday I bought $118 worth of merchandise,
they wouldn't give me free shipping cause it
wasn't over $99. they said it was only $96.61
of merchandise, but then they decided to
refund $13, sorry for the confusion and
then got another email about $14.61 rebate.
I don't know who to believe.

[trucker495]

Wow! I am amazed at the bad reputation CW is getting. Seems like there is someone getting the short end of the stick every time
i visit the forum. Guess I will not buy or have them work on my rig. I think Marcus is trying really hard to turn it around. Hope he is successful.
Happy trails,
Kyle