Forum Discussion

old_guy's avatar
old_guy
Explorer
Jan 28, 2018

windows 10

Ever since windows 10 came out my computer goes to sleep if I don't move the mouse every few seconds. I have gone into setting and put it on every setting I can find. apparently windows doesn't recognise "never as never" it just gets worse. I can not watch a youtube video on Rving without it going to sleep. any suggestions without shooting the monitor? I have called microsoft and they took over the computer and redid some setting but still did not help. so that is not an option any more
  • Hank_MI's avatar
    Hank_MI
    Explorer
    Jan 29, 2018
    Settings, Power & Sleep
    On the right, Additional power settings
    Change plan settings
    Change advanced power settings

    This will get you to the advanced power settings where you can most likely fix your problem. My wife's laptop was doing the same and that was how I fixed it. Why you have to jump through hoops to really change settings is beyond me. I know no matter what you do with the basic settings it won't keep it from turning off the monitor or going to sleep. Hope this helps.
  • Mortimer_Brewst's avatar
    Mortimer_Brewst
    Explorer II
    Jan 29, 2018
    Assuming the above suggestion doesn’t work, you might have better luck asking on a Windows 10 Forum. Be sure to list what has been attempted thus far.
  • DutchmenSport's avatar
    DutchmenSport
    Explorer
    Jan 29, 2018
    Go to "Settings" then:

    Power & Sleep:

    On Battery power,turn off after - Never
    When plugged in, turn off after - Never
    On battery power, PC goes to sleep - Never
    When plugged in, PC goes to sleep - Never

    Battery:

    Turn battery saver on automatically if my battery reaches -- Use the slider to set your percent. I keep mine on 20%.

    Reboot your computer. Turn it off, pull the electric plug and remove the battery if a lap top. Put it all back together after 10 seconds, and power back up.
  • 2oldman's avatar
    2oldman
    Explorer II
    Jan 28, 2018
    Perhaps there's someone more attuned to fixing this than anybody from Microsoft, but that's hard to imagine.
  • old_guy's avatar
    old_guy
    Explorer
    Jan 28, 2018
    Mortimer Brewster wrote:
    Assuming that your mouse is plugged into a USB port, it might be that the OS is shutting off the USB ports to try and save energy. Try this.

    well that didn't work either, it still went to sleep after 20 seconds.
  • Mortimer_Brewst's avatar
    Mortimer_Brewst
    Explorer II
    Jan 28, 2018
    Assuming that your mouse is plugged into a USB port, it might be that the OS is shutting off the USB ports to try and save energy. Try this.

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