I have done some searching on this issue and it seems like Keystone Cougar Fifth Wheels with the touch control panels are frequently causing problems. Mine is similiar in that two rows of the panel won't respond. I cannot retract glides or awning without using the remote control. This is a brand new fifth wheel!!!
I have tried the following to try to get a temporary fix. None have worked. I emailed Keystone and they said take it to your dealer...great customer service right? I know that they are aware it is a frequent problem yet they do nothing.
1. Removed Fuse 5 and reinstalled - nope
2. Connected to shore power- turned off main- disconnect switch - turned main back on - nope
Supposedly these two techniques have worked for some but not for me. Any other ideas on how to get it working? I refuse to take it to Camping World ( my dealer) and let it sit on the lot during camping season.
2018 Montana 3721RL
2018 Ford F350 Diesel
Life Comes Down to a Simple Choice...Get Busy Living or Get Busy Dying...
