A tale of woe.

[RGar974417]

I posted twice about this before but the story gets more interesting.
Back in June,we ordered a new Keystone Cougar 24wrks Trailer from Camping World in Harrisburg,Pa.We were quoted a price of $24,440.00 and sent them a check for 10% down.

When we ordered it,we told the salesman we were hoping to have it by the end of August and he said that should be doable.A few weeks later,he said he got an offline date of September 5th, but that he was confident they could switch the date with another dealer slot so we could still have the trailer by the end of August.

So the end of August comes and I e-mail him and he said it wasn't there,but the September 5th date was still good.So I e-mail him after September 5th and he said it's done and it's labeled a hot ship and would be there in a week.3 weeks go by and no trailer so I call the general manager.He said he'd get back to me the next day which was a Friday.Tuesday,he still hadn't called back so I call him again.He said he still didn't have an answer.He then called back the next day and said it was set up to ship and would be in September 29th.

Apparently the salesman never set up the unit to ship.The earliest we could pick in up was October 6th.So we get there and even though they had it for a week,they didn't have it checked out.So we sit there an hour and they take us for a walk through.Then we go in to pay the balance and they say the balance is $29,000.00!

We tell them we were quoted a price of $24,440.00 and produced the e-mail with the quote.They get the salesman and he said he figured in a trade in.We told him right off the bat that we sold our old one and there would be no trade.So he comes back in with a paper that shows the price with the trade which we had never seen.I tell him he never sent that to us and told him there was no trade when we ordered it.

So then he goes to the manager and comes back and says,well here's what they paid for it $27,000 and we could have it for that.So we didn't feel we had any choice other than to walk away but we really wanted the trailer.So we paid that.They gave us 2 $25 gift certificates.

While were driving home,my wife looked at them and they expired July 31st,2014!.When we did the walk through,we noticed there was a change in the floor plan but just figured they changed the floor plan because everything else looked the same.When we got home,we discovered that it wasn't the same model.It was 1 foot longer and 400 pounds heavier.Apparrently Keystone no longer made the trailer we ordered and sent this new model.

When I looked at the paper work,on one paper it identified it as the model we ordered and on the other,it identified it as a different one. Camping World never notified us of the change! The good thing is we do like the trailer but are very frustrated by the way this all went down.

[RGar974417]

NJRVer, the dealership has been around for years,but it recently became affiliated with CW.

[NJRVer]

Bigdog wrote:
I wonder just how many units are sold by CW rv sales that we never hear about because they're good sales and the purchasers are happy with their deals? Thousands?

I'm wondering as to why that CW dealer didn't look around to see if there were any other models of the one you wanted at other CW dealers and why you had to order one when it sounds as if some other dealers you checked had one on the lot. Also,I wouldn't have made that large of a deposit.And that's a really expensive trailer for a 24'. After spending 4 hours looking at two different 32' bunkhouse TT's,one a metal sided Jayco and the other a fiberglass Cougar, at the Seattle RV show a number of years ago, I decided on the Cougar and put a $200 deposit on the fully set-up show model and got a receipt. Got my financing the next day,went to the dealer and found that they had sold it that morning,BUT if I wanted one they'd order me one and it would need a $1000 deposit and would cost $3K more for ordering it with the same options as the show model. I said that I'd think about it and called Foley's in Marysville,in front of them, and asked if they had the same Cougar,which they did,asked how much and was told the price,which was less than the show model.I told him what my tradein was and told him I'd be up the next morning to do the deal. I asked the dealer in Tacoma if he could match or better the deal and he said no. I bought my Cougar from Foley the next day.So it can be done.
Oh, and another thing,I have bought one new pop/up trailer,two new travel trailers and a used 40' DP over a 25 year period and never been asked to pay for a PDI.

I believe that CW in OP's post is a new store. Maybe they don't know how to search inventory???
Just guessing.

[Bigdog]

I wonder just how many units are sold by CW rv sales that we never hear about because they're good sales and the purchasers are happy with their deals? Thousands?

I'm wondering as to why that CW dealer didn't look around to see if there were any other models of the one you wanted at other CW dealers and why you had to order one when it sounds as if some other dealers you checked had one on the lot. Also,I wouldn't have made that large of a deposit.And that's a really expensive trailer for a 24'. After spending 4 hours looking at two different 32' bunkhouse TT's,one a metal sided Jayco and the other a fiberglass Cougar, at the Seattle RV show a number of years ago, I decided on the Cougar and put a $200 deposit on the fully set-up show model and got a receipt. Got my financing the next day,went to the dealer and found that they had sold it that morning,BUT if I wanted one they'd order me one and it would need a $1000 deposit and would cost $3K more for ordering it with the same options as the show model. I said that I'd think about it and called Foley's in Marysville,in front of them, and asked if they had the same Cougar,which they did,asked how much and was told the price,which was less than the show model.I told him what my tradein was and told him I'd be up the next morning to do the deal. I asked the dealer in Tacoma if he could match or better the deal and he said no. I bought my Cougar from Foley the next day.So it can be done.
Oh, and another thing,I have bought one new pop/up trailer,two new travel trailers and a used 40' DP over a 25 year period and never been asked to pay for a PDI.

[rhagfo]

Lantley wrote:

peaches&cream wrote:
RGar974417 wrote:

...We waited so long and were without a camper all summer,we were so anxious to get it....


The second mistake. All emotions must be left at home when making financial decisions.

So your saying, "never buy anything because you like it" ? I'm sure most people make purchases because they hate the product. :h

No he's saying don't let your emotions into the decision. While we understand the OP was anxious to complete the deal. That excitement/anxiousness may had led the OP to accept a deal and a price that had changed. Anxiousness may have clouded the OP's judgement.

X2

We have stated this before, we have never bought something we didn't want.

That said we never wanted it so bad, that we got taken and paid more than we should have. I hope the OP learns that the power of the deal is really with the buyer, the salesperson really wants to make the sale, they will bend a lot before they flat refuse to bend any more.

[peaches_cream]

beemerphile1 wrote:

peaches&cream wrote:

So your saying, "never buy anything because you like it" ? I'm sure most people make purchases because they hate the product. :h

Scratch your head till it is raw, "hate" is an emotion.

I buy things I like but not because I am pressured or anxious. I buy because it is the right product at the right price, at the right place, and at the right time, I never have buyers remorse.

The OP made a decision to follow through with a purchase even when they knew they were being taken for a ride. They should have walked away and given it serious thought before buying.

Man you are one "smart" cookie. Mind if I hang around and observe you so I can learn, maybe a little? :S

[NJRVer]

So it seems that long wait you had for delivery was really phony and they didn't even have the correct model any more.
Then they kept stalling you off until they put the "replacement" model into production.

Seems to me you could get out of your contract because they delivered a different model than what you ordered.

[beemerphile1]

peaches&cream wrote:

So your saying, "never buy anything because you like it" ? I'm sure most people make purchases because they hate the product. :h

Scratch your head till it is raw, "hate" is an emotion.

I buy things I like but not because I am pressured or anxious. I buy because it is the right product at the right price, at the right place, and at the right time, I never have buyers remorse.

The OP made a decision to follow through with a purchase even when they knew they were being taken for a ride. They should have walked away and given it serious thought before buying.

[peaches_cream]

Your correct. I see Judge Judy looking at emails all the time in her courtroom.

[RGar974417]

spoon059 wrote:
Sorry, but it seems like they saw you coming a mile away. Buyers need to do their due diligence. A salesman and company is out to make as much money as possible. A buyer should be looking to get the best deal possible.

The OP should have known if he was getting a fair price or not. If the trailer costs the dealer $27K, he should have known that a $24K price is absurd. If EVERYONE is selling that model for $28.5K and you get a quote for $24K... something is up.

If the OP doesn't have a signed sales contract, he is promised NOTHING. All the emails in the world don't mean a thing.

If the OP got strong armed into paying too much, or more than he wanted to, that is on him.

It seems to me that in the 6 weeks between the promised date of delivery and the actual date of delivery he probably could have found another dealer that sold the same trailer.

It seems to me that I would know my floorplan in and out as well. Especially if I had to wait 6 weeks after ordering it.

I hate to sound like a meanie pants... but come on man, you gotta do your due diligence or expect to get spanked.

How about getting your facts straight. We got a price on a Keystone Cougar 24wrks. I had checked the internet for prices and the lowest prices I saw were about the same price as we were quoted.
As I stated,apparently Keystone stopped making the 24wrks for 2015 and we were never told that. When we got there,the floor plan looked very similar to the one we ordered.There were a few changes but we thought they were due to it being a 2015 model.The sticker on the trailer listed it as a 24wrks and on one of the papers we signed it said the same thing.It was only when we got home,and I went on Keystones' website was when I noticed they didn't show the one we ordered any more. That was when I looked through the paper worked and another paper showed a different model.Apparently,Keystone changed their models on their website sometime after we ordered our unit.
And that may have been one reason the price was higher.Plus,the salesman said he figured $5,000 on a trade which we told him right off the bat there was no trade.He claimed he sent us an attachment with this on but we never got any attachment.And don't you think if he could have produced proof that we received that paper work that they would have offered to give it to us at their cost????????????? Then look at how I was misled as to when the trailer would arrive,how it was never scheduled to ship and then the price and the model change????????????????And one more thing. E-mails can be introduced in court as proof so when you say e-mails mean nothing,you're wrong again.

[Lantley]

peaches&cream wrote:
RGar974417 wrote:

...We waited so long and were without a camper all summer,we were so anxious to get it....


The second mistake. All emotions must be left at home when making financial decisions.

So your saying, "never buy anything because you like it" ? I'm sure most people make purchases because they hate the product. :h

No he's saying don't let your emotions into the decision. While we understand the OP was anxious to complete the deal. That excitement/anxiousness may had led the OP to accept a deal and a price that had changed. Anxiousness may have clouded the OP's judgement.

[Bird_Freak]

CW sure is being quite about this one!

[NYCgrrl]

Old-Biscuit wrote:
Hey 'Moderators'......WHY hasn't this been moved to 'Camping World RV Sales' section so that Marcus can be made aware.....or at least the 'Rapid Team'

Or is leaving it here a means of 'hiding it'?

Seems like after 3 pages and 2nd day it would have been moved....other postings get moved quickly.

For the OP......
You were deceived and giving the ole magicians trick (misdirected).
Unfortunately you were 'eyes wide shut'

Maybe Marcus Lemonis or the Rapid Response Team will at least give you new non-expired coupons.....about the best you can hope for at this point.
Shame on CW

Go camping.........enjoy your new trailer........make some new memories

I would hope the OP was able to get updated coupons/gift certificates on their own. On the other hand maybe outside help would hasten the process. For my sight this all seems like a... mishmash.

[Old-Biscuit]

Hey 'Moderators'......WHY hasn't this been moved to 'Camping World RV Sales' section so that Marcus can be made aware.....or at least the 'Rapid Team'

Or is leaving it here a means of 'hiding it'?

Seems like after 3 pages and 2nd day it would have been moved....other postings get moved quickly.

For the OP......
You were deceived and giving the ole magicians trick (misdirected).
Unfortunately you were 'eyes wide shut'

Maybe Marcus Lemonis or the Rapid Response Team will at least give you new non-expired coupons.....about the best you can hope for at this point.
Shame on CW

Go camping.........enjoy your new trailer........make some new memories

[rexlion]

That dealer would never have gotten another dime from me, once I knew that they would not take responsibility for their own error (I'm being charitable in considering it a mere error). I would have said, refund my deposit immediately... otherwise I'll see you in court. Period. They didn't deserve your business, even though you did err by trusting them too much (not getting a written contract).

[peaches_cream]

RGar974417 wrote:

...We waited so long and were without a camper all summer,we were so anxious to get it....


The second mistake. All emotions must be left at home when making financial decisions.

So your saying, "never buy anything because you like it" ? I'm sure most people make purchases because they hate the product. :h