I had one of the recalled awnings. Called Dometic last Friday. The service guy called Thursday evening, set up an appointment for early this afternoon. He called about 8 this morning said someone cancelled out on him and could he come over. Twenty minutes later he was in my driveway, forty minutes after that I signed off on the work and he was gone. Not happy that I had a recall on a brand new unit, but Dometic and Dave's Rv Service came through in prompt and capable manner. I have to give credit where it is due!
statehoss wrote: Just curious if they came to your house because they don't want you towing to a service department? I have an affected unit and my dealer is 3 hours away.............
Just an update - I spoke with Dometic this AM. They are dispatching a mobile tech to my house to correct the issue. Nice that I don't have to burn 200 in fuel and 2 days out of my weekends. I assume they don't want the liability of towing to a service center for correction. None the less, I appreciate the approach................
It is on the 9100 series electric. I think that the affected ones were manufactured only in February and March 2013. Go to the Dometic web site to check for sure,they give a date and serial # range.
Yes they came to my house. They did not go thru my dealer,they apparently have service contracts with many folks around the country. If you go to their website they list authorized contractors by area code. The guy that did mine is an independent mobile RV repair service.
Just curious if they came to your house because they don't want you towing to a service department? I have an affected unit and my dealer is 3 hours away.............
