Again I'll say the customer service at Progress Manufacturing for the Equal-i-zer hitch is fantastic! They sent me two new sockets for the hitch at no cost. I replaced the broken one and followed the instructions to get the adjustments right for my setup.
I now have it set so the front of the TV is at the same height as it is with no trailer and the rear is slightly lower. The adjustment was simple and the ride is much better. Very little bouncing now towing around the neighborhood. As posted by others you should definitely not be able to just slide the spring arms onto the brackets with the full weight of trailer on the ball. I can get them on using either the lifting tool or by using the tongue jack.
Great product!