Good Sam Road Side

rfporzio wrote:


I'm also not finding any great reviews on Good Sam Road side assistance.

Since I'm new to this I would like some reccomendations from others.

Thanks in advance.

Reviews: ALL ERS contract to tow operators in the area where you are located (in nedd of service).

The good bad and/or ugly review belongs to the tow operator, NOT the ERS company.

Reccomendations (recommendations):

US Rider. (You don't need to own or have a "hay burner").

You're welcome.

:)

We have GS and used it once.We were very satisfied with the service. I would not buy aanything from AARP either.

I have used Good Sam three times in ten years , all calls were professional and fast enough . I am pleased !

I think the "nearest service center" is pretty standard. I have tow coverage on my auto/mcyl/MH policies. When my daughter broke down on the way home for the holidays she was within 10 miles of several service centers. But, I wanted the car towed home 30 miles to my guy. Insurance only paid a portion. My local agent cut me a check himself for the difference.

When my motorhome broke down I was only 15 miles from a service center, but the nearest tow company that would touch it was 50 miles away. My insurance picked up the whole $750 tab to the nearest service center, including the extra mileage for the tow company to get to it.

Dave H M wrote:
OP, since you are in the research mode, surely you have checked with your parent company.

My assistance is with USAA. Have only used it once in eons, but was definitely pleased.

I have USAA and Progressive is the one that they refer RV and Bike insurance up in my neck of the woods. I did get the Roadside since it was only a few bucks a year more

OP, since you are in the research mode, surely you have checked with your parent company.

My assistance is with USAA. Have only used it once in eons, but was definitely pleased.

Is the shop that's closer than your mechanic, capable and always willing to repair your RV?

From the latest Good Sam Platinum Members Benefits Brochure.....

"TOWING SERVICE
Our 24-hour, 365-days-a-year dispatch center is available with one toll-free call. There are no pre-set mileage or dollar limits. When you call for service, Good Sam Platinum Roadside Assistance pays 100% of the towing fees for the delivery of your vehicle to the nearest professional service center capable and willing to repair your vehicle. However, you must request disablement assistance through
our telephone dispatch center within 24 hours of the disablement. If you make any request for your vehicle to be taken to a location other than the nearest professional service center, including your home, the mileage fee (for the distance in excess of the nearest licensed repair center) will be at your expense.
If you request to be towed to a location other than the nearest professional service center, as described above, you will not be entitled to any additional towing services for the same disablement. A request for a tow to your home would also require additional payment if that distance exceeds the distance to the nearest
professional service center."

The service center must be "professional, capable, and willing".
I would think that if your Ford chassis breaks down, they'll take you to a Ford shop (or dealership) as long as they can fix the problem and agree to do try to do it. If it turns out they can't fix it, that's not your fault, and you can probably call Good Sam and request a new disablement response, since the repair facility wasn't qualified based on their selection criteria.
Should be the same for GM, Mercedes, Cummins, Freightliner, whatever, and so on.
I find that if you can access the internet before you call GSRA, and can find a shop near where you've broken down that can fix your problem, the dispatchers will usually listen to, and approve your suggested destination. Particularly if you call the repair shop first yourself and arrange for the service.
As others have said, it can sometimes depend on the dispatcher, and how well you deal with them. I always try to assess the situation before I call, and try to have the answers ready before the questions are asked. Makes the process go more smoothly. I've never had a problem with a GSRA dispatcher. They always ask if we're in a safe environment and out of harms way, before they begin to discuss the actual disablement.
It can also depend on the tow truck operator. If they know a nearby shop that specializes in your type of RV, they can discuss that with the GSRA dispatcher, and probably take you there if approved.
Good Sam isn't going to stay in business very long if they provide poor service, and cause people problems. There's just too much competition out there now with all the roadside assistance options available to us.
I have been with Good Sam for a long time, and have always been treated well, and had my problems handled efficiently and professionally.

midnightsadie wrote:
X2 there all about the same, the person you talk too can really screw things up.

X1!!!! If the person sounds like they are not sure and gives you vague answers, STOP! ask to speak the supervisor.

X2 there all about the same, the person you talk too can really screw things up.