Grand Design owners forum
Not sure if this has been posted before or not but there is a fairly new Grand Design owners technical forum in which GD participates. I just joined so not sure of the details but a nice gesture on pa...
Forum Discussion
riven1950 wrote:
I can't speak for before, but we bought a new 2019 Fall of 2018. We had several problems immediately and were on a deadline to go to the Keys. The customer service was great, authorized a mobile tech, sent out parts, and promptly refunded my expenses for labor. We had a couple of small issues later that I could repair. I emailed pictures of the parts and they sent them directly to me. We have been impressed so far with GD. The Forum hopefully will be as good. Time will tell.
Yes, the service is good, but there are also many other manufacturers that will do the same things you mention.
There is a distinct difference however since the buyout. Having owned a 2014 prior to the 2020 we have now, I have experienced it from many angles. If they will do things such as THISon the Transcend line, they will also cut corners on others, and they do cut those corners. Unfortunately it turns out they're just another RV manufacturer, nothing special.
Manufacturer sponsored forums suck. The moderators typically drink the corporate Kool-Aid and will be biased towards the brand.
