Grease soaked brakes, Will Lippert reimburse me?

Probably only if you can convince them it was done at the factory. Or due to faulty seals or seals installation from the factory.

I had a problem with my TT frame several years ago. It was bad. We contacted our dealer who contacted Keystone who contacted Lippert. Long story short, Lippert sent a crew to the camper (which was not at my house), fixed it, and didn't cost a cent, other than paint to repaint part of the frame.

Before jumping in, ordering parts, and demanding repayment, contact them and state the problem and give them a chance to respond. If you jump in and attempt the repair yourself, they may deny you. They may also provide a repair crew to come out to your camper and do the repair, right there. But if you jump in and start dismantling and replacing, and then demanding resolution, they may turn a deaf ear to you, as they now cannot validate what the original situation looked like.

Doing it yourself, if you've already started, you might as well finish now, and take your losses. Sorry!

There's no other way it could have been done then at the factory or faulty seal/install.
This is the first time Ive had them off.
Are you saying Im in for a fight. :M

Could have been done at the dealer when they prepped the unit if the tech used a high pressure grease gun and it was his last day of employment..JMO

The two on the drivers side were just seeping a bit, I didnt think anything of it, just thought maybe some residual from factory.
Cleaned the inside of the drum and inspected seal reinstalled and adjusted brakes.
Got to the right rear and it got pretty nasty. I wiped the grease off the brake assembly and then decided to check the right front and it looked same as the rear, so I let it be, contacted Lippert and now Im just waiting for a reply.
They did send me a case number and said someone will be contacting me within 24hrs.
The email I sent was not rude or disrespectful. I kept it short and on point only asking for parts reimbursement.

Honestly I think four seals and two brake shoe assemblies is the cheap way out for them.

USAFBILL wrote:
Could have been done at the dealer when they prepped the unit if the tech used a high pressure grease gun and it was his last day of employment..JMO

Is greasing the hubs part of prep?

73 guna - you can learn from "my MISTAKE ". I greased my Wheel bearing with a grease gun and pumped to much in. months later I had the same issue as you.
Went to a trailer supply shop. they told me and easy fix. spray Brake cleaner and clean it with paper towels. he showed me how to inspect the seals and replace only if needed. each seal cost five dollars each.
I only had one wheel that I Blew out...
Good luck camper

I heard that was part on the problem, over greasing and or cheap seals.

USAFBILL wrote:
Could have been done at the dealer when they prepped the unit if the tech used a high pressure grease gun and it was his last day of employment..JMO

Agree. Not as uncommon as one might think. Happened to us on our current TT and a previous TT too. Dealer wanted to charge us $1K to fix our current KZ Spree!! They kept insisting it wasn't a warranty problem so I phoned Alko and they said they would make sure it would get covered and they want the dealer's phone number which I gave them. I learned the end of following season that they just slapped ours back together as-is. Our blown seals were nowhere as bad as that. Wow. There's no way it should be like that in a year or less.

I doubt Lippert would accept responsibilty and would pass you on to Dexter or Dexco or whatever they call themselves now after Dexter bought Alko a couple of years ago. If it is was Lippert's fault, they typically use excuses to avoid liability. BTDT. You need to get in touch with the axle manufacturer (look at tag on axle). Do not wait for an email reply. Get on the phone and call as many times as needed until you get to talk to someone in the know. It's really sad that the dealers, manufacturer and frame builder pass an owner onto a 3rd (4th?) party like they do for you to duke it out with. If you are sending an email to Lippert, I'd also be sending a copy to the TT manufacturer, dealer and axle manufacturer along with photos.

Now for the warning... If they do happen to agree to fix it, even if the dealer says they fixed it, do not believe them. Pull the drums off when you get it back home and verify they fixed it, and fixed it properly. If they did nothing or only did 1/2 a job, then it'd be fraud. We were thinking of going after our dealer legally but it just wasn't worth the aggravation and cost. I would notify the factory and the dealer in writing.

Before you take it apart, take lots of photos. If you find different types of grease, keep one of the bearings or something with both on it. Are there 2 colors/types of grease by any chance? That's a sign that that "somebody" pumped grease in after it left the factory, plus the fact that there's sooo much in there. The somebody could only be the dealer. Our dealer told me that they do that on all their PDIs.

It's not really all that hard or expensive to do a bearing repack, replace the seals and replace the brake shoes. I would consider posting on a forum specific to the brand and on RV forums what happened as a warning to others plus the manufacturer probably won't like that.

We went through 3 TTs in 3 years. The same issue of blown seals and grease everywhere inside also happened on our first TT. The dealer kept insisting it was our b/c. After one full year they finally reluctantly agreed to take the brakes apart and rebuild them under warranty and it was finally okay.

A 2016, I would imagine you can make a claim either with your dealer or directly with Lippert. As long as YOU weren't the guy cranking grease into the Bearing Buddies (or whatever they call them on RV's) then I think you have a legitimate complaint. On the other hand, if you pumped grease into them, you are on your own.

The other option, as mentioned, (and only if all else fails) is to hit EVERYTHING there with some powerful degreaser and rinse it, cleaning all that grease off.

Good luck, keep us updated.