I'm going to disagree with the poster that said the customer is always right. There are a lot of fools out there ladies and gentlemen. I often tangled with employees who stated that their job was to make a customer happy. That is not the case. Their job was to take the customers money and making them happy was but one of the tools needed to accomplish that task. A business exists for one
reason only, and that reason is money money money. Look at the Evergreen case that is being beat to death here this week. They made people happy, but didn't make any money. Bye bye Evergreen. Sorry, but money is king except to the very very rich that can afford to give it away. Bill Gates etc.
Kudos to the OP, he rarely fusses but when he does some fool has pushed him too far. I enjoy his perspective.
