westernrvparkowner wrote:
puddleduck wrote:
Chill out westernparkowner. For every problem guest there are 1000 good ones.
At our Colorado park we don't have problems, we have opportunities.
Sometimes they are opportunities to help a customer understand his rig.
That guest made it very clear that it was not my place to help him understand his rig. Get slapped around a few times by those 1 out of 1000 you don't take chances with the other 999.
Puddleduck you have got it right! That is the way business is done.
RVPO once again shows he just hasn't the temperament for his job. Being suspicious and treating the 999 just like the 1 difficult one is without a doubt the most shortsighted and silliest thing I have seen from him.
And as I said above if RVPO talks to his customers like he writes here then I too may have told him it wasn't his place to tell me about my rig. Tone of voice, body language and intent is all important in these matters. Just as much as words.
I can certainly understand how he might set someone on the defensive.
I wish more RV park and business owners would chime in here. RVPO often leaves the impression that his business tactics are ok and unfortunately some who don't understand business seem to think so too.
