I got lied to...

[suprz]

My aftermarket NWAN rv warranty expires this April. I purchased the warranty when I bought the rv in 2015. The rv is a 2006 class c.
NOW... I called the warranty company 2 times and spoke to 2 different reps once in 2016, and again in 2018 about getting another warranty when this warranty expired. I was told both times that because I already had a policy, that I could purchase another warranty even though my rv was over 10 years old... (grandfathered in) So today I called only to be told that I could not get a new policy and that there was no way anyone from that company would have told me that I could get another policy....
Now before anyone here says "see.. Aftermarket warrantys are junk... Etc... " I was extremely happy with the warranty, and never had a problem with any covered repairs. But I hate being lied to

[suprz]

wa8yxm wrote:
Good Sam's will write a policy on a 10+ year old RV but....... Read their reviews.. The one I got was 1000 deductible and a bit pricy. I had it for one year due to an issue.. Never used it. But till i was SURE The replacement engine was going to hold......

I got quoted 600 a year with a 500 ded

[wa8yxm]

Good Sam's will write a policy on a 10+ year old RV but....... Read their reviews.. The one I got was 1000 deductible and a bit pricy. I had it for one year due to an issue.. Never used it. But till i was SURE The replacement engine was going to hold......

[Lwiddis]

“I specifically told each rep...”

That’s exactly the point. Insurance isn’t done ORALLY. Never has been. Why didn’t you email your request? He said, she said.

[wanderingaimles]

Has your unit required service under the contract?
If yes, they may now consider you to be a risk, that they dont want to continue.
If no, then you may want to consider whether or not they are a risk you wish to continue subsidizing.

It does work both ways.

[Walaby]

Im guessing in 2016, and 2018, that may very well have been the policy.

In 2019, may no longer be the policy.

Mike

[suprz]

I specifically told each rep the age of my coach and the reason for the call and inquiry was to make sure I could continue coverage with a new warranty thru them when the original policy was about to expire. I don't know how much more explicit I could have made the question and inquiry

[mich800]

Campfire Time wrote:

fj12ryder wrote:
It may not have been lies when you called. It's very possible the terms have changed. And, depending on who you spoke to, they may have told you the truth as they knew it, IOW they were lied to.

This is the most likely scenario. There is always small print somewhere that states "terms subject to change". So it may be that you were not lied to at the time.

I would agree. More a misunderstanding or confusion on the scenario. I cannot see any reason for the company to intentionally lie about getting new business to a customer in good standing. Lie seems like an aggressive interpretation of the situation.

[Lwiddis]

The reps just might have been wrong. The company might have changed its policies. That’s not lying. And they didn’t guarantee renewal when you bought the original policy. As said above, insurance is in writing or you are not insured...or guaranteed a renewal.

[Campfire_Time]

fj12ryder wrote:
It may not have been lies when you called. It's very possible the terms have changed. And, depending on who you spoke to, they may have told you the truth as they knew it, IOW they were lied to.

This is the most likely scenario. There is always small print somewhere that states "terms subject to change". So it may be that you were not lied to at the time.

[Chum_lee]

"I was extremely happy with the warranty, and never had a problem with any covered repairs. But I hate being lied to."

There are at least two sides to every business deal. Since you were happy, (your words) I'm assuming the warranty was of value to you. Now, what about the warranty company? How do you think THEY felt about your value to them? If they broke even, or, lost money on the deal, that might have something to do with how you are being treated now. Just a thought.

Chum lee

[suprz]

RAS43 wrote:
This may be apples to oranges but last year when the aftermarket service contract plan on my truck was about to expire I called the company and was told that they do not sell the plans but only administer them. I needed to contact my dealer. I decided not to pursue it. So OP, maybe call the dealer you bought the RV from and talk to them.

I did call the dealer and their rep told them the same thing. No warranty for me. They said to try good Sam....

[RAS43]

This may be apples to oranges but last year when the aftermarket service contract plan on my truck was about to expire I called the company and was told that they do not sell the plans but only administer them. I needed to contact my dealer. I decided not to pursue it. So OP, maybe call the dealer you bought the RV from and talk to them.

[fj12ryder]

Whoops.

[fj12ryder]

It may not have been lies when you called. It's very possible the terms have changed. And, depending on who you spoke to, they may have told you the truth as they knew it, IOW they were lied to.

[maddog348]

That is why I do all my 'important' stuff in writing.